Join a legendary team and shape the future of service excellence at our Traralgon branch.
We're seeking a driven, hands-on leader ready to take the reins as Service Supervisor. You'll inspire and guide a high-performing team of technicians and apprentices in both the workshop and the field.
Reporting to the Branch Manager, you'll manage day-to-day operations—overseeing work orders, ensuring customer satisfaction, and supporting your crew to deliver their best. Your leadership will drive performance, safety, and a collaborative team culture.
At William Adams, leadership is about growth. This role offers clear career pathways into senior roles within a company powering industries for nearly a century.
About the role
* Maintain a safe work environment focused on continuous improvement and contamination control
* Manage work orders to consistently meet customer expectations
* Lead and mentor Apprentices and Technicians to high performance
* Oversee KPIs and performance metrics with the branch team
About you
You're a trade-qualified Diesel Technician with strong mobile plant experience, skilled at managing teams and balancing customer needs with people development.
Your ideal skills and attributes include:
* Genuine commitment to safety
* Proven experience managing high-performing teams
* Scheduling and labour coordination experience
* Strong organisational skills and ability to manage priorities
* Knowledge of Caterpillar or similar equipment
* Intermediate to advanced computer skills (MS Office)
Joining William Adams means being welcomed into a supportive team with access to wellbeing resources, career development, a competitive salary, and rewards through The Hub—our platform offering discounts at retailers like JB HI-FI, Woolworths, and BCF.
You will be surrounded by like-minded professionals that are passionate about William Adams values of;
Integrity, Excellence, Teamwork, Commitment and Sustainability.
Want to know more?
Call Sarah from our Talent Acquisition Team on with any questions.