Overview
You will play a key role in a major digital transformation project already underway, responsible for ensuring it delivers against our business requirements and built to support where the business is heading next. The team includes a part-time Technical Project Manager who owns delivery coordination, while you will be responsible for the 'how'—mapping our processes, identifying automation opportunities using cutting-edge AI, and ensuring our staff and contractors are expertly trained.
You won't be operating in isolation — but you will be expected to bring strong technical and process judgement, make decisions confidently, and communicate clearly at a senior level.
Key Responsibilities Process Mapping & Deep Discovery
* Conduct deep‐dive discovery sessions to map 'As-Is' processes across clinical, administrative, and growth teams.
* Develop clear, visual 'To-Be' process maps that integrate new system capabilities and automation.
* Analyse operational data to identify high‐impact automation projects that reduce manual effort and human error.
Automation & AI Implementation
* Design and build automated workflows using AI tools (LLMs, Claude, etc.) and integration platforms (Zapier/Make) to streamline the business.
* Stay on the absolute cutting edge of AI developments, proactively implementing new tools that give a competitive advantage.
Knowledge Management & Training
* Own and maintain the Knowledge Base, ensuring it is the single source of truth for all operational processes.
* Develop and lead training programs for staff and contractors, ensuring high adoption of new systems and automated workflows.
Quality Assurance (QA) Frameworks
* Design robust QA processes and checklists for Team Leads to implement, ensuring quality remains high as we automate.
* Monitor process health through data, iterating on solutions to ensure they meet clinical and business standards.
Essential Qualifications and Skills
* 4+ years of experience in process improvement, digital transformation, or operations management.
* Proven ability to map complex processes and translate them into simplified, automated workflows.
* Advanced proficiency with AI productivity tools and a deep curiosity for emerging tech.
* Experience in Knowledge Management—building and maintaining internal 'Source of Truth' documentation.
* Strong training and communication skills; able to influence and educate both technical and non-technical stakeholders.
Desirable
* Experience in Healthcare.
If you are looking to a rapidly growing organisation, future develop your AI skills and establish your career. Please apply online or directly to
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Bachelor Degree
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