Customer Care Consultant Trade Store - Malaga, WA
Join to apply for the
Customer Care Consultant Trade Store - Malaga, WA
role at
Blackwoods
.
We're on the lookout for a
full-time Customer Care Consultant
to join our dynamic team in
Malaga
.
If you're passionate about delivering exceptional service and building strong customer relationships, this role is for you As a key member of our
Customer Care Excellence Team
, you'll play an important part in supporting our growing customer base.
No two days will be the same While you'll assist customers face-to-face in our trade store, most of your time will be spent managing quotes, responding to queries via email, and handling phone calls.
This is an exciting chance to
kick-start a long-term career
with a Wesfarmers business and grow with a company that invests in your future.
What You'll Do
Manage customer orders and deliver an outstanding end-to-end experience.
Communicate with customers via phone, email, and occasionally in person at our trade store.
Respond to requests, source parts, and follow up on backorder ETAs.
Share product information (don't worry—we'll provide full training and support).
What You'll Bring
Previous customer service experience in a trade store or retail environment (desirable).
Strong customer service skills with a customer-first mindset.
Confidence using computers and Microsoft Office Suite.
Excellent written and verbal communication skills.
Self-motivation, problem-solving ability, and great time management.
A commitment to safety and promoting safe practices in the branch.
What's In It For You
Permanent salary and incentives
Team member discount card to use at Kmart, Bunnings, Target & Officeworks
Continuous career development to gain new skills and knowledge
Monday to Friday schedule — enjoy your weekends
A successful Refer-A-Friend programme, earning up to $2,000 for each referral
Ability to purchase up to 4 weeks additional annual leave
Team events, celebrations, award recognition and prizes
Additional Wesfarmers discounts from over 400 corporate retail partners
Flexible working, with access to our 'All Can Flex' programme
Generous paid parental leave & more
Next Steps
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.
OUR STORY
Blackwoods is Australia's leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world's best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.
With a national footprint of over 50 branches and 6 distribution centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group also means that you have endless opportunities to make a difference, so join Team Blackwoods, and let's help more people build a better Australia.
We are part of the Wesfarmers business which means you will have the opportunity to create career connections across one of Australia's most iconic organisations.
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