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Youth case manager

Townsville
The Salvation Army
Posted: 18 August
Offer description

Time left to apply End Date: August 31, 2025 (27 days left to apply)

job requisition id R51282

Number of Positions Available:

Number of Positions Available:

1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

* Permanent, Full-Time position in Garbutt, Townsville.
* Hours: 8am – 4pm with potential on-call requirements on occasion
* Compensation is in accordance with SCHADS Level 4

Why this role matters:

The Salvation Army (Salvos) is one of Australia's largest providers of alcohol and other drug (AOD) programs including withdrawal management, residential and non-residential rehabilitation, and harm reduction programs. Salvos services go beyond addressing the core issues and challenges associated with problematic substance abuse and provide participants a place of hope, compassion, and dignity to recover safely.

About the role:

As a Youth Case Manager, you will support young people experiencing challenges with alcohol and other drug (AOD) use, guiding them through their recovery journey. Your support will be delivered through effective case management and close collaboration within a multi-disciplinary team to provide holistic and tailored care.

You'll be working in a trauma-informed and psychologically aware environment, where creative, client-centred approaches are encouraged to ensure the diverse support needs of young people are met as a top priority.

This position is reporting to the Youth AOD Coordinator and as is offering full time hours based in Garbutt, Townsville.

How You Will Make an Impact:

In this role, you will:

* Deliver comprehensive case management support to young people and young families dealing with problematic alcohol and substance use, including assessment, referral, and advocacy.
* Build and maintain strong knowledge of current AOD trends, interventions, and best practices.
* Collaborate effectively with external agencies and professionals to deliver integrated and effective care.
* Support clients in strengthening or rebuilding positive family and community connections.
* Maintain accurate, client-focused case documentation—developing and regularly updating case plans in partnership with clients and colleagues.

What You Will Bring:

* A degree in Social Work, Youth Work, or a related field, or a minimum Diploma-level qualification in Community or Youth Services (or similar discipline), along with relevant sector experience.
* Proven experience in case management with individuals facing complex or disadvantaged circumstances.
* Strong understanding of trauma, mental health, and the emotional development of young people.
* Experience working with culturally and linguistically diverse populations and awareness of varied religious and cultural practices.
* A current Driver's Licence.
* A valid Working with Children Check.
* A current First Aid certificate (or the ability to obtain one promptly).

What we offer:

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

* Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
* Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
* Access to EAP and health & wellness initiatives incl Fitness Passport
* Ongoing training and development opportunities that enhance on the job skills and proficiency.
* Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us:

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

How to apply:

Are you ready to make a difference and help individuals rebuild their lives? Please submit your resume and cover letter detailing your alignment with the role's requirements. Together, we can create lasting change and build a more inclusive and compassionate community.

Applications will closeas soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration


About Us

At the Salvos, we believe in doing good that transforms lives and futures for the better.

And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by:

Caring for people

Creating faith pathways

Building healthy communities

Working for justice

When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here .

Check out how we're bringing some more good in the world.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services.

When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis.

So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.

Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits.

Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.


Diversity & Inclusion

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply.

We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.


Our Recruitment Process

Check out our career page to find out more about our recruitment process and what its like to work at the Salvos.


Interested in volunteering with the Salvos?

We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer.

Whatever your skillset, availability, or areas of interest, we are keen to hear from you.

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