Customer Success Manager - APAC3 weeks ago Be among the first 25 applicantsVasion is looking for a talented Customer Success Executive to join our growing team in APAC - Australia (NSW but Gold Coast or Melbourne would be considered) that exemplifies our core values and wants to be part of our growing team.
We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes.The Customer Success Manager will be responsible for revenue growth within existing customer accounts.
As a Customer Success Manager you will regularly connect with customers as well as partner with Sales Managers, Executives and our Support teams to better understand the needs and vision of your customers.
You will be directly responsible in guiding them to take full advantage of our product offerings.
You will work closely with your Manager, Sales, Marketing and Support teams to communicate your customer's needs and vision internally and to collaboratively ensure your customers are receiving a world-class experience.Your goal should be to become a trusted advisor for your customers throughout their digital transformation journey.Primary Responsibilities:Develop a deep understanding of each client's goals, needs, and pain points to effectively identify and propose solutions that align with their objectivesAchieve quarterly sales quota as assigned.
Create quotes and manage the procurement process for renewals and expansionBuild and maintain strong relationships with existing clients, acting as their main point of contact for all inquiries and support needsAchieve or exceed challenging and changing monthly demo quotas and daily activity targetsUtilise CRM systems to track and manage sales activities, maintain accurate customer records, and report territory progress to management regularly.Develop knowledge of company products and solutions while learning industry trends through ongoing product and industry trainingCollaborate with Account Management, Product Management, Product Support, and Marketing teams to ensure a world-class customer experienceExecute an Account Manager territory plan that includes analysing activity efficiency, customer's budget cycles and procurement processes, as well as resource needsRequirementsExceptional interpersonal and communication skills, with the ability to clearly articulate value propositions and build relationships with decision-makersExperience expansion sales of software or technology solutions in Tech or SaaS related industriesResults-driven mindset, with a passion for exceeding goals, customer retention and driving revenue growthHighly self-motivated and able to work independently as well as collaboratively in a team environmentStrong business acumen and understanding of complex sales processesExcellent presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiencesAbility to work independently and manage a sales pipeline effectivelyWorking knowledge of sales software, tools, and processes.Experience of contract management and negotiationExtraordinary attention to detail, analytic, and deductive reasoning skillsSecond language and project management skills would be desirableRequirements:Experience in SaaS related B2B sales or a similar industryExperience using CRM software (SFDC preferredProven track record of meeting or exceeding challenging targetsAbility to travel up to 10% of the time to meet with clients and attend industry eventsThis role requires working from homeBenefitsBeing part of a fast growing, innovative, US based technology companyGenuine work/life balanceCompetitive salary and packageHigh potential for career advancement opportunitiesVacation bonusAnnual visit to US HeadquartersOur Core Values:Vasion looks for people who will exemplify its four core values and are driven to become:Action Owners, with principles drawn from Extreme Ownership by Jocko Willink and Leif BabinCandor Seekers, illustrated in Radical Candor by Kim ScottPeople Builders, as detailed in Leadership and Self-deception by The Arbinger InstituteStorytellers, guided by principles from Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald MillerMore About Vasion:Visit and Information:Vasion is an equal opportunity employer.
We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Vasion by 2xGet notified about new Customer Success Manager jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoStrategic Customer Success Manager - Work RemotelySydney, New South Wales, Australia 5 days agoEnterprise Customer Success Manager APACSydney, New South Wales, Australia 1 hour agoEnterprise Customer Success Manager AmericasSydney, New South Wales, Australia 8 months agoEnterprise Customer Success Manager AmericasSydney, New South Wales, Australia 6 months agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 hour agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSenior Customer Experience Program Manager - Japanese SpeakingSydney, New South Wales, Australia 4 days agoEnterprise Implementation & Success ManagerSydney, New South Wales, Australia 3 months agoCustomer Success Manager | Korean SpeakingSydney, New South Wales, Australia 3 hours agoBusiness Process Consultant - Banking / Financial Services (FSI)Manager, Growth Marketing & Events - APJEverWell - Customer Marketing Manager - New Growth (Remote, NZ)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoMillers Point, New South Wales, Australia 4 days agoTechnical Account Manager - Sydney/MelbourneSydney, New South Wales, Australia 3 weeks agoMillers Point, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 1 month agoWe're unlocking community knowledge in a new way.
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