There is also the prospect for this role to expand into Level 3 technical work.
Your primary responsibilities will be as follows:
Excellent customer service to meet service levels and customer expectations.
Provide service to a range of users both in person and remotely.
Respond to service desk support calls and escalate to 3rd level when required.
Maintain an accurate record of all incidents within the ticketing system.
Provisioning user accounts and managing account deactivations.
Maintaining the asset register, as well as, assisting with equipment rollouts.
At least two years industry experience.
Solid face-to-face and written communication skills.
Able to multi-task and prioritize.
Effective troubleshooting skills with an aptitude for working through technical challenges independently.
Ability to work well with in a team setting.
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Superior People Recruitment are a leading Melbourne Employment Agency
📌 Desktop Support Specialist Melbourne
🏢 Superior People Recruitment
📍 Melbourne