Join a Team That Makes a Real Difference – Every Day
At Infinity Support Services, we’re more than a support provider – we’re a team that believes in the power of compassion, dignity, and empowerment.
We’re committed to delivering person-centred care that supports individuals to live independently, confidently, and meaningfully. As a leading name in the sector, our focus is on enhancing well-being and creating real impact in the lives of those we support to ensure long-term stability. – and those who work with us.
About the Role
We are seeking a dedicated Business Development Officer to join our team who drives organisational growth, visibility, and sustainable programs through strategic partnerships, effective community engagement, and direct client relationship management. The BDO ensures new clients are engaged, supported, and smoothly integrated, before a structured handover to ongoing team support after settlement.
Business Development & Client Acquisition
- Build referral networks with LACs, Support Coordinators, and healthcare professionals
- Identify new opportunities and help grow our Victorian portfolio
- Build and maintain strong relationships with prospective and existing clients, their families, and key external stakeholders.
- Actively promote Accessible living homes services, brand, and values through professional engagement, networking, and community outreach like expos and networking events
- Identify and pursue new business opportunities across referral networks, partnerships, events, and community channels.
- Conduct initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients.
- Meet and exceed onboarding KPIs through proactive lead generation and efficient conversion strategies.
- Collaborate on the development and implementation of innovative marketing and referral initiatives.
- Maintain a robust local presence by liaising with hospitals, GPs, allied health providers, and community groups to drive awareness and referrals.
Client Relationship Management
- Act as the primary contact during onboarding and early service delivery phases.
- Monitor early-stage client satisfaction and proactively manage concerns or feedback to ensure a positive experience.
- Foster trust and rapport with clients and their families through consistent communication and professional service delivery.
- Support retention strategies by ensuring client expectations are met and exceeded during the initial engagement period.
Skills & Experience:
- Experience in a business development or intake-focused role, ideally within aged care or disability services.
- Strong understanding of Home Care Packages, and NDIS Quality Standards.
- High-level communication, negotiation, and relationship-building skills.
- Demonstrated initiative, sound judgment, and ability to work autonomously.
- Experience using CRM or care management systems (desirable).
- Current driver’s licence and willingness to travel as needed.
Why Join Infinity?
- Make a meaningful impact every day
- Be part of a supportive and inclusive team
- Enjoy a flexible work schedule that suits your lifestyle
- Ongoing training and professional development opportunities
Ready to Apply?
If this sounds like the perfect opportunity for you, we would love to hear from you. Submit your resume and a cover letter outlining your experience and why you’d be a great fit for this role.
At Infinity Support Services, we’re proud to be an equal prospect employer that celebrates diversity and inclusion.
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📌 Business Development Officer
🏢 Infinity Support Services Australia
📍 Melbourne