Job Title
Lead Innovation Business Analyst
Job Description
Authorisation/Sign-Off Levels:
Quantitative Information:
• Nil Policy and Decision-Making Freedom:
• Oversight of Innovation Program Business Analysts.
• Anticipate and act on customer needs quickly and effectively.
• Create an environment of accountability.
Key Relationships:
Internal
• Sales & Marketing Innovation Team, Product Owner & Development squads
• Sales & Marketing Innovation Leadership team
• CPO Product Leads & Product Owners
• COO Domain, including Business Analysts, Developer peers
• Country Banking Leadership team AU & NZ
• Heads of Relationship Management & Area Managers
• Country Banking Branch Staff AU & NZ
• General Manager Business Development
• Business Development Team
• Marketing team AU & NZ
• Deposits team AU & NZ
• Regional Call Centre
• Legal, Risk & Compliance AU & NZ
• Global IT, Analytics (Head Office)
External
• Clients
• External partners and suppliers
Key Performance Indicators (KPIs):
• Feedback from Program Business Lead, Product Owner and team members, other Product Owners and IT teams, Business SMEs and stakeholders, systems users including Country Banking Australia and New Zealand frontline and marketing staff.
• Delivery of specifications enabling effective business outcomes.
• Successful implementation of digitalisation and processes.
• Ability to influence and motivate as appropriate.
• Ability to manage relationships at all levels.
• A desire to promote innovation and continuous improvement.
• Demonstrate and promote general risk management awareness and practices, including ensuring that employees adhere to Rabobank policies, procedures and values.