EOI - Business Analyst
* DCS
Clerk Grade 7/8
* Full-Time
Temporary - until 30 September 2026 with possibility of extension
* Parramatta location with
hybrid working – weekly attendance
About the team
This newly established team supports the delivery of the
strategic roadmap to consolidate and harmonise shared services operations and
systems across the NSW public sector.
Involving the consolidation and optimisation of systems and processes across
the BPO team, the program will lead to improved operational effectiveness and a
better customer and employee experience.
About the role
The Business Analyst role sits in the Business Process
Operations (BPO) branch within Government Shared Services (GSS).
The Business Analyst (BA) will identify, analyse and document business
processes, service and system requirements to support efficient delivery of
business operations and performance in line with organisational strategies and
operational plans.
Recruitment process
We are currently seeking a functional Business
Analyst with proven experience in Finance & HR to join our BPO team. The skills and
experience required are below:
* Business Readiness (Parramatta based roles)
* Experience
supporting projects that deliver financial, IT and service management
transformations.
* Business Analyst experience
supporting business transformation solutions, including flexible, scalable
processes and technology that support efficient business operations.
* Experience
in supporting change impacts, risks, issues and interdependencies across
multiple project streams.
* Experience
documenting and analysing business processes, service and systems
requirements via detailed process diagrams with the ability to recommend
improvements.
* Business
Analysis experience supporting complex and sensitive consultations and
negotiations with diverse stakeholders.
Desirable
experience in:
* The
creation of high-quality detailed documentation for Clients and internal
business consumption
* Finance
and HR Transactional Processes
* An
understanding of shared services processing operations, including payroll
and financial services (e.g. Accounts Payable and Accounts Receivable)
within Government.
Your day-to-day
* Identify,
analyse and translate business processes, service and a broad range of
data to enhance business performance
* Investigate
problems, analyse options and provide recommendations for new and existing
services
* Deliver
targeted data driven insights into the underlying drivers of commercial
outcomes to translate complex analysis into meaningful insights and
develop appropriate recommendations to support decision making
* Commitment
to customer service and ability to build and maintain strong relationships
with stakeholders.
* Review
and propose business improvements and contribute to the development,
facilitation, coordination and communication of initiatives and strategies
to ensure organisational consistency and adoption of best practice
What we need from you:
To apply, please attach a copy of your CV and a cover letter
outlining your relevant experience and capabilities.
For any enquiries, please reach out to Zara Khalil at
Salary Grade 7/8, with the base salary for this role starting
at $113,574 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please
contact Zara Khalil via .
Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Closing Date: 10am Friday 28th November
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW. We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or
For more information, please visit
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