Job Summary:
Lead Store Manager
This is a senior role in our team that requires someone with strong leadership skills to help drive sales and customer satisfaction. As Lead Store Manager, you will be responsible for the overall success of the store, including leading the team, managing stock levels, and implementing visual merchandising plans.
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About the Role:
Responsibilities
* Lead by example, demonstrating exceptional customer service skills and a commitment to delivering excellent results
* Manage and develop a high-performing team, providing coaching and training to ensure they have the skills and confidence to excel in their roles
* Oversee all aspects of store operations, including stock handling, merchandising, and compliance processes
* Develop and implement effective visual merchandising plans to drive sales and improve customer experience
* Monitor and report on key performance indicators (KPIs) to inform business decisions
Key Performance Indicators:
1. Sales growth
2. Customer satisfaction ratings
3. Employee engagement and retention
What You'll Bring:
* A proven track record of leadership and management experience, preferably in retail or hospitality
* Strong communication and interpersonal skills, with the ability to motivate and inspire a team
* Exceptional customer service skills, with a passion for delivering an outstanding customer experience
* A collaborative approach to working with colleagues, customers, and stakeholders
* Ability to work independently and as part of a team, with flexibility to adapt to changing priorities and deadlines
Benefits:
* Competitive salary and bonus structure
* Opportunities for career development and advancement
* Recognition and reward for outstanding performance
* Access to comprehensive training and development programs
Our Company:
We are a proud Australian retailer with a long history of delivering great value, quality, and style to our customers. We value our employees and strive to create a positive and inclusive work environment that supports their growth and development.