Customer Service Representative
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.
About the Role:
* You will be working in a fast-paced retail environment, interacting with customers face-to-face and over the phone.
* Providing solutions to customer inquiries and resolving issues in a timely and professional manner.
* Upselling and cross-selling products and services to customers.
* Developing strong relationships with customers to increase loyalty and retention.
Requirements:
* Degree or diploma in Business, Communications or a related field (desirable).
* Minimum 1-2 years of experience in a customer-facing role.
* Excellent communication and interpersonal skills.
* Able to work effectively in a team environment.
* Familiarity with CRM software and systems (desirable).
Benefits:
* Ongoing training and development opportunities.
* Competitive salary and bonus structure.
* A comprehensive employee benefits package.
* The opportunity to work for a dynamic and growing company.
What We Offer:
At [Company Name], we offer a supportive and inclusive work environment that encourages growth and development. We believe in investing in our employees and provide ongoing training and development opportunities to help them succeed in their roles.