Op shop store manager - permanent fulltime (frankston)

Join one of Victoria's most recognised animal welfare organisations. Lead our new Op Shop in Frankston – a permanent full‐time opportunity.

About RSPCA Victoria

RSPCA Victoria is a non‐government, community‐based, not‐for‐profit organisation whose vision is 'ending cruelty to all animals'. We are Victoria's best‐known and most respected animal welfare organisation, forming part of the RSPCA Federation, with over 400 employees and 1,400 volunteers in Victoria. Our purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. Our values – clarity, accountability, respect, consideration, expertise and collaboration – set clear expectations for all staff and volunteers.

About the Role

The Op Shop Store Manager is responsible for leading a team of volunteers and overseeing the daily operation of the store to ensure its profitability, sustainability and positive presence within the local community.

Duties and Responsibilities

• Manage, lead and develop a team of volunteers to the highest levels of performance and engagement.
• Provide leadership and support in the management of the Op Shop's operations, including overseeing pricing, maximising profitability and achieving sales targets.
• Provide a high level of service to customers to resolve queries and complaints.
• Positively represent RSPCA Victoria in the local community.
• Lead effective and efficient stock management, visual merchandising and retail operations.
• Provide support to the Op Shop Network Coordinator in improving internal processes and procedures.
• Manage the recruitment and induction of volunteers to ensure the store has the appropriate resources to achieve its goals.
• Contribute to a positive and inclusive work environment.
• Assist with ensuring a safe working environment where volunteers perform duties safely and adhere to all WH&S policies and procedures.

What we are looking for from you

• Previous experience in retail management and leadership, ideally within an op‐shop environment.
• Ability to work some weekends.
• Previous experience working with and managing volunteers.
• Previous experience in a similar role that requires strong administration, customer service and organisational skills.
• Demonstrated ability to work in a rapid‐paced and challenging environment.
• Ability to work as part of a team‐oriented team.
• High level literacy, numeracy and problem‐solving skills.

Benefits

• Access to a range of mental health and wellbeing supportive initiatives, including confidential counselling services and education programmes.
• Generous discounts on products and services, including Royal Canin pet food, Hush Puppies footwear, Bupa healthcare and RSPCA Victoria retail.

Recruitment Requirements

• Willingness to undergo a National Police Check.
• Valid driver's licence.

RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people.