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Join The Services Company As a UX/UI Designer
Are you a passionate UX/UI Designer looking for your next exciting opportunity? Our client, a respected government agency, is seeking a skilled professional to join their dynamic team located in Parramatta, New South Wales (hybrid work scenario). This is a 12-month role with both contract and fixed-term options available.
Role Purpose
The Mid-Level UX Designer plays a key role in designing and enhancing user-centered digital services within a critical digital platform. Working within a multidisciplinary Agile team, the role focuses on improving usability, accessibility, and experience consistency across the platform in line with NSW Government Digital Design Standards and WCAG accessibility guidelines.
Key Responsibilities
* Design and refine user journeys, wireframes, prototypes, and high-fidelity UI designs for portal features and enhancements.
* Conduct user research and usability testing to inform design decisions and validate solutions.
* Collaborate with service designers, product managers, developers, business analysts, and content designers to deliver effective, user-friendly digital services.
* Translate complex legislative and procedural requirements into intuitive user experiences.
* Advocate for human-centered design across stakeholder groups.
* Maintain consistency in design, aligning with design systems and standards.
* Use data, user feedback, and analytics to iterate and improve digital products.
* Contribute to design libraries and documentation for scalable, reusable patterns.
Key Challenges
* Balancing user needs with policy, legislative, and technical constraints.
* Designing for a diverse range of users, including the public, government agencies, councils, developers, and professionals.
* Ensuring consistent UX across multiple systems and services.
* Working within tight timelines while maintaining quality and accessibility compliance.
Essential Requirements
* 3-5 years of UX design experience on digital platforms, preferably in government or large-scale environments.
* Proficiency in UX tools such as Figma, Miro, or similar.
* Strong knowledge of user-centered design, usability heuristics, and WCAG 2.1 standards.
* Experience with user research and usability testing.
* Understanding of responsive and mobile-first design principles.
* Excellent communication and stakeholder engagement skills.
Desirable
* Experience with government portals, especially transactional or regulatory platforms.
* Familiarity with Agile tools like Jira and Confluence.
* Knowledge of NSW planning or development processes.
* Experience with service design or content strategy.
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Design
* Industries: IT Services and IT Consulting
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