Description And Requirements
* Work closely with our customers and be the trusted commercial partner
* Continue to grow your career and contribute towards Australia's energy transition!
* Join a leading global organisation within a growing sector in the energy market
At Enel X Australia, our mission is to help accelerate Australia's energy transition by unlocking the full value of flexible demand. We partner with organisations to decarbonise and electrify their energy use, while optimising their participation in the energy market through our market‐leading Virtual Power Plant (VPP). Enel X is part of the Enel Group, a global energy leader at the forefront of the transition to clean energy. Enel has been recognised in global sustainability rankings and continues to feature in leading ESG benchmarks for its emissions reductions and investment in the clean energy transition. Enel X deploys crucial technologies to support the decarbonisation of organisations in Australia, including demand flexibility, onsite renewables and electric mobility to help businesses reduce emissions, manage risk and create new value. At the core of our offering is our market‐leading Virtual Power Plant (VPP), which operates and optimises distributed energy assets in real time, 24/7. By combining deep market expertise with advanced technology, we enable customers to unlock new revenue streams, confidently participate in evolving energy markets, and deliver critical flexibility that supports a reliable, renewables‐led grid.
What you will do
In this role, you will join a strategic and passionate commercial team that is working to connect businesses' equipment, processes and energy assets to our VPP. Reporting to the Regional Manager, WA, the Account Manager is responsible for managing and growing portfolio within the WEM.
* Proactively manage account relationships for a portfolio of large customers independently and in partnership with our Business Development Managers and Sector Leads in Australia
* Develop and execute account plans to increase customer penetration through cross‐sell and up‐sell opportunities
* Act as first point‐of‐call for customers with any operational, technical or commercial queries
* Support customer success and contribute to strong performance outcomes
* Manage customer retention for your portfolio of customers
* Establish productive, professional relationships internally and with key customer personnel
* Work with internal stakeholders to improve our customer experiences and support processes throughout the customer lifecycle
* Possess knowledge in the areas of energy markets, electricity tariffs, demand response program rules, and energy efficiency opportunities and all the services Enel's offers
* Educate customers on Enel's technology platform and inform customers of new programmes, product offerings, and market developments
* Listen to customer needs and relate such needs to company leaders as appropriate
Key to Success
* 1 to 2 years experience in a similar role
* Demonstrated experience in account management, customer success or client‐facing roles within the energy, utilities, infrastructure or related industries
* Proven experience managing a portfolio of B2B, large or complex C&I customers
* Exceptional written and oral communication skills
* Prior experience within the Wholesale Electricity Market (WEM), retail power supply, and/or B2B energy services
* A passion for business development as a discipline, backed by an understanding of leading business development frameworks and methodologies for success
* A highly professional self‐starter with an innate drive to win
We are looking for candidates of both sexes - L.903/77 e D. Lgs n. 98/2006, art 27
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