Overview
Australian Citizens with a Baseline Government security clearance. Hybrid opportunity based in Canberra. As an End User Computer Engineer you will contribute your skills and expertise in a multi-disciplinary team focused on managing and enhancing quality end-user enabling technologies, including Microsoft Windows standard operating environments (SOE), mobile and desktop device management, and enterprise collaboration and communication tools. You will work closely with team members and team leads to organise and prioritise work activities to achieve agreed objectives, while maintaining and developing key business relationships.
Responsibilities
Design, development, maintenance and Level 3 support for the Standard Operating Environment (SOE), including desktop productivity software and corporate device configurations (desktop and iOS mobile)
Enterprise messaging and collaboration environment
Enterprise remote access solutions (virtual desktop and VPN)
Packaging and deployment of applications
Management of automated patching processes
Providing expert technical advice across supported platforms and services, including input and representing the section in ICT governance and management forums (ICT architectural forums, process and IT Service Management forums)
Provide Level 3 support for complex technical issues escalated from the service desk and Level 2 teams
Collaborate with infrastructure, security, and application teams to ensure seamless integration and policy enforcement
Develop and maintain technical documentation, SOPs, and knowledge base articles
Participate in project planning and execution for upgrades, migrations, and new service rollouts
Monitor system performance and implement proactive measures to ensure reliability and scalability
Mentor junior engineers and contribute to continuous improvement initiatives
Technologies
Microsoft Windows (and related environment management, monitoring and automation tools)
Microsoft Exchange (Server and Online) and Microsoft Teams
Microsoft 365 Apps for Enterprise
Microsoft Intune (device management and configuration) and Group Policy
Automation products and scripting with Microsoft PowerShell
Mandatory Requirements
Experience / knowledge of Microsoft 365 Apps for Enterprise (M365 Pro Plus) including servicing, update channels, and M365 licensing
Expert knowledge of Windows 11, Intune and Group Policy configuration (including Advanced Group Policy Management)
Experience with Mobile Device Management (MDM) / Mobile Access Management (MAM) through Intune
MECM (SCCM) and Intune skills including SOE creation / maintenance, application packaging and patching
Strong experience in writing technical documentation including SOPs and design documentation
Skills Required
Strong skills in Microsoft Exchange and Microsoft Intune, in-depth experience in automation in an enterprise ICT context
Strong stakeholder engagement and management skills
Excellent communication skills (written and verbal)
Desirable Skills
Experience with Citrix Virtual Apps and Desktops (CVAD)
Experience with Australian Government IT Cyber Security processes including ISM, Essential 8 and ACSC hardening guides
If you meet the above requirements and think this could be the role for you the time to apply is now
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