Position Summary
Actively greets members, verifies membership card, maintain entry/exit count records. Provides high level of member service and performs warehouse safety and security checks. Checks member receipts at exit and thanks member.
Job Duties/Essential Functions
* Conducts hourly building safety and security checks including walking the building and perimeter
* Corrects safety and security problems encountered, such as spills, trip hazards and blocked exits
* Fills out reports and shows results to the duty manager
* Attends warehouse safety meetings
* Welcomes members entering the warehouse - approaches, smiles, makes eye contact and greets
* Verifies membership card, offers cart (removing rubbish if necessary) to all members
* Keeps entrance/exit area clean.
* Clicks a handheld counter to members entering and exiting the warehouse
* Reports half-hourly counts to Front End Supervisor and records counts on weekly reports
* Monitors building access and reports arrival of armoured transport vehicle to duty manager
* Discretely observes armoured deposit pickup, jewellery and register drawer set up and pick-up while holding panic
button
* Checks backpacks, lunch pails, briefcases, strollers, etc. at exit
* Greets exiting member
* Checks accuracy and validity of member's receipts and compares to merchandise
* Arranges speedy assistance for any member correction or concern
* Defaces receipt with hole puncher
* Provides and arranges prompt and courteous member service
* Directs members to product and service locations
* Enlists assistance for loading, shopping, etc.
* Dries off wet carts
* Watches after hour exit door discretely from private vehicle and reports door area status by 2-way radio before doors can be opened for employees
* Drives building perimeter for security checks
* Watches closing managers leave
* Reports suspicious activity to duty manger and calls policy if necessary.
Ability to operate vehicles, equipment or machinery
* Counter, personal vehicle, trolley
Qualifications (Costco-specific or industry specific skills that candidates should possess)
Education/Training: High School Certificate or higher
Licenses/Certifications: Current drivers licence
Experience/Skills: Customer service, sales, loss prevention/security or comparable experience, Data entry and data management