Lead a passionate team. Create unforgettable guest experiences. Enjoy the ride with us.
We're looking for a well‐organised, people‐focused Branch Manager to lead our Broome rental branch. If you have high energy levels, a passion for guest service, and love working with people from all walks of life, this could be your next adventure.
What you'll do
* Lead, recruit, train and guide a team of guest service specialists and vehicle maintenance crew.
* Foster a supportive, ethical, and inclusive work environment.
* Manage day‐to‐day rental operations, working closely with repairers and cleaning contractors to keep our fleet in top condition.
* Review and optimise processes to keep things running smoothly and efficiently.
* Develop strategies that support strong KPI performance.
* Champion our culture and promote team engagement across all departments.
* Ensure guests have an outstanding experience and resolve issues with professionalism and care.
* Uphold workplace health and safety standards.
You'll be supported by our Regional Manager (based in Perth) with regular daily and weekly contact. This is a permanent position.
What you'll bring
* At least two years of people leadership experience, ideally in tourism, travel, or a similar fast-paced environment.
* Mechanical knowledge or mechanical aptitude.
* Strong guest service experience.
* A successful track record in achieving sales targets.
* Effective complaint handling and conflict resolution skills.
* Excellent time management abilities.
* Clear, confident written and verbal communication skills.
* Good computer skills.
* A calm and professional approach under pressure.
* An open driver licence.
What we offer
* Free product trials, including motorhome holidays (for full-time and part‐time roles).
* A fun, supportive company culture.
* Ongoing training and development.
* Career growth opportunities across our network.
* Uniform and tools provided.
Why THL?
THL is a global leader in self‐drive motorhome holidays. Our culture is professional, yet fun, and we value people who lead the way, support their team, and know how to enjoy the ride.
If you want to be proud of the work you do, represent iconic RV brands, and build a career with genuine future opportunities — apply now.
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