South Australian born & bred, Ryderwear is proudly one of the leading functional gym wear & shoe brands in Australia. Established in 2009, Ryderwear has since grown to be a globally recognised online retailer.
Our mission is to inspire people to live their best life through fitness. We do this by providing inspiration, encouragement and motivational activewear. We do what we do because we want to make a positive impact on the world. Our staff are passionate and work together as a team to deliver on our mission and take everything we do to the next level.
Position Summary:
Join our dynamic team at Ryderwear as a Retail Gym Representative
Working closely with the Retail Gym Manager, and Retail Gym Associate, you'll play a vital role in driving the success of our gym/retail operations. Your primary objective will be to provide exceptional customer service, ensuring that every member's retail needs are met while enhancing their overall gym experience.
Main Duties/Responsibilities:
* Deliver outstanding customer service by warmly greeting members and assisting them with their retail/gym inquiries and purchases.
* ensure club and equipment is maintained and in proper working order.
* maintain strong working relationships with all stakeholders.
* Manage email inquiries and handle incoming phone calls related to retail products, suspensions, cancellations and any other member requests.
* Maintain a high standard of retail service to ensure an exceptional shopping experience for members.
* Provide product knowledge and recommendations to assist members in making informed purchasing decisions.
* Ensure retail displays are visually appealing, well-stocked, and properly maintained to drive sales.
* Collaborate with the Gym Manager and retail team to execute promotions and marketing initiatives effectively.
* Uphold the pride of the Ryderwear brand by adhering to uniform standards and always maintaining the cleanliness and organisation of the retail and Gym areas.
Qualifications:
* Hold current certifications in First Aid and CPR
* Possess a valid Police check and Working with Children check.
Experience:
* Previous experience in a retail environment is essential, preferably within the fitness or sportswear industry.
* Proficiency in retail sales techniques, including product demonstration and upselling.
* Excellent communication skills with a customer experience mindset.
* Enthusiasm for health, fitness, and an active lifestyle is highly desirable.