**Company Description**
At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we're set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, all of which are committed to delivering excellence to our valued customers.
**Job Description** Are you ready to lead a team to new heights and drive operational excellence in a luxury retail environment?**
Reporting to the Chief of Staff and Head of External Affairs, the General Manager for Winning Home Operations will be a pivotal player in shaping and streamlining the Winning Home division, focusing on logistics, warehousing, installations, and delivering an outstanding customer experience. If you're someone with a strategic mind, a passion for top-tier service, and a drive for continuous improvement, this role has your name on it
- Design and implement innovative operational strategies that elevate delivery, warehousing, and installation services for our high-end clients.
- Drive improvements in logistics, inventory management, and workflow to maximise efficiency, cut costs, and boost service standards.
- Partner with customer-facing teams to refine every step of the customer journey, ensuring it aligns with our WOW, care, problem-solving, and ownership values.
- Lead an accountable, high-performing team, providing mentorship, conducting regular performance reviews, and championing a positive work culture.
- Work closely with showrooms, supply chain, logistics, and third-party providers to ensure Winning Group's strategic objectives are always met.
- Oversee budget allocation, cost control, and financial reporting for Winning Home Operations, supporting financial and operational goals with strategic insights.
- Ensure all activities meet top safety standards, regulations, and best practices, with an unwavering commitment to quality.
- Cultivate key client relationships and manage technical sales to drive repeat business and long-term partnerships.
- Stay ahead of industry trends by bringing on new suppliers and products as technology advances and customer demand grows.
**Qualifications**
- 5-10 years in the Control Systems and Automation Industry with strong management experience, particularly with subcontractors, clients, and technicians. Retail, logistics, or service industry experience is a plus.
- In-depth understanding of control systems, wiring, lighting, security, and AV systems.
- Proven success in building partnerships with architects, builders, and engineering consultants.
- Skilled in creating strategies that drive operational and financial efficiency.
- A commitment to delivering a luxury experience at every step of the customer journey.
- Adept at interpreting data, financial metrics, and KPIs to make informed decisions.
- A natural at spotting operational challenges and developing innovative solutions.
- Excellent written and verbal communication skills, with the ability to influence and collaborate across all levels.
**Additional Information**
- We're all about promoting from within, and we're a growing company. Where you start isn't where you'll finish
- Our in-house Training Academy offers nationally accredited qualifications (Cert III & Cert IV) so you can upskill and stay sharp.
- From retail discounts and travel deals to wellness packages and entertainment offers - we've got something for everyone
- Access to our employee assistance program (EAP) to ensure you're supported in both your personal and professional life.