Job Title: IT Support Specialist
We are seeking a skilled IT Support Specialist to join our team in Murwillumbah. As a frontline tech support specialist, you will be responsible for delivering high-quality technical assistance to staff members.
* You will diagnose and resolve technical issues via phone, email, or in-person
* Your strong communication skills will enable you to explain complex technical information to non-technical users in a clear and concise manner
* You will also prioritize tasks effectively to ensure timely resolution of support tickets
Our ideal candidate will possess excellent problem-solving skills, a friendly demeanor, and the ability to work independently with minimal supervision.
Key Responsibilities:
1. Tech Support: Resolve technical issues via various channels
2. Communication: Explain complex concepts to non-technical users
3. Task Management: Prioritize tasks and manage support tickets efficiently
About Us: Our organization is dedicated to providing top-notch customer service to our community. We strive to create a positive work environment that fosters growth and development. If you are passionate about delivering exceptional support and building long-lasting relationships, we encourage you to apply for this exciting opportunity.