Software Engineering Manager - Sustaining Engineering
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT.
Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring a Engineering Manager for Sustaining Engineering passionate about open source software, Linux and cloud computing. Come build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu.
Sustaining Engineering is a business critical team that continuously improves various open source software by resolving software defects reported by customers. Software stack includes everything from the kernel all the way up to the user space applications and IaaS platforms.
About the Role
This position leads one of our regional teams and is one of several managers, who report directly to the global Director of Sustaining Engineering.
Our customers build large-scale mission critical infrastructure and application solutions on Ubuntu and open source from Canonical. While not actively developing products, Sustaining Engineering, as part of Support Engineering, solves problems for the customer and for the benefit of the wider Open Source community.
Your Key Responsibilities
* Manage and lead a distributed team of engineers
* Hire, coach, mentor, provide feedback and career development guidance to your team
* Manage & measure key performance indicators (KPIs), and training
* Support timely delivery of bug fixes, patches, and other technical solutions to address business needs in a variety of technology fields, including but not limited to Ubuntu, OpenStack, Ceph, Kubernetes, Juju & MAAS
* Demonstrate the very best of Canonical in customer interactions
* Set and manage expectations with other engineering teams, senior management, and external stakeholders
* Advocate and advance modern software development practices
* Grow a healthy, collaborative engineering culture in line with the company value
* Collaborate with other teams in the organisation
You'll be successful if you have
* Professional software delivery experience using C, C++, Go, Python, or similar
* You are knowledgeable and passionate about software development
* Leadership experience displaying ability to organise and prioritise complex problem resolution and bug fixes
* Experience with version control systems such as git
* Experience with debugging tools such as gdb, crash or other
* Demonstrated strong commitment to testing methodologies and maintainable code quality
* Excellent communication skills in the English language, both verbal and written
* Experience with Linux, with a preference towards Ubuntu
* Experience with Open Source and Open Source Business Models
* People management experience in a support organisation is a strong plus
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software.
We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.