This temporary vacancy is open to Expressions of Interest and any extensions to this appointment will not exceed 12 months.
**About the Role**:
To be successful in this role, you will need to have expert technical knowledge and experience in the selection, procurement, and installation of new hardware and software, as well as the enhancement of existing systems.
Additionally, you must have excellent communication and interpersonal skills to provide expert technical advice and support to non-technical staff.
Responsibilities within this role include, but are not limited to:
- Assist with the identification and development, in consultation with the IT Support Manager, strategies for providing training and development in the use of systems and Information and Communication Technologies (ICTs) across the region.
- Assist with the monitoring and management of the delivery performance of ICT service providers.
- Participate in, and be a member of, a service team ensuring that the team provides a high level of service and issue resolution in line with agreed performance standards.
- Ensure that agreed levels of service are maintained and contribute to the ongoing development of standardised processes required for the provision of technical support.
- Install and maintain systemic management and educational delivery systems in accordance with departmental information standards and policies.
**About You**:
**Skills in the following areas will be highly regarded**:
- Sound ability and experience in the management and administration of the Microsoft HyperV system.
- A detailed working knowledge of the Windows 2016 server operating system.
- A high level of technical knowledge of server hardware and configuration, and networking infrastructure.
- A sound understanding of the principles of a network operating system.
- A good understanding of desktop, laptop, tablet and printer support.
- Strong analytical and problem-solving skills.
- A strong client focus.
- Understanding of the benefits of a Managed Operating Environment.
- An understanding of the principles of quality assurance.
- Knowledge of latest Windows and Apple operating systems.
- Knowledge of scripting.
**Please note**:
- A Class C Drivers Licence will be highly regarded as travel between schools is a requirement of the role.
Please refer to the attached role description for any mandatory requirements for this position.
**How to Apply**:
- Please attach a copy of your resume with two referees (including your current supervisor) and a written response describing why you would be successful in this job and what you would bring to the role (maximum two pages).
Applicants need to be a current Queensland Government employee to be eligible to apply.
Applications from recruitment agencies will not be accepted.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.