Drive connections that matter in every moment.
Optus is more than just a telco – we're a team of passionate and supportive people shaping the future of service excellence, one extraordinary customer experience at a time. Our 6,000+ team members embrace a 'yes' mindset daily, ensuring Australians enjoy closer friendships, stronger teams, deeper partnerships, and bigger breakthroughs. We foster a community that thrives on challenge and innovation, building strong networks and lasting relationships through lively collaboration, support, flexibility, and optimism.
Are you a leadership powerhouse with a flair for retail? Do you thrive in a dynamic, vibrant environment? We are seeking a conscientious Assistant Store Manager to join our team and help create memorable customer experiences.
You are the heartbeat of our Optus store. Working alongside the Store Manager, you will orchestrate excellence, enhance customer satisfaction, and drive team performance.
Your day-to-day responsibilities include:
1. Leading, coaching, mentoring, developing, and inspiring your team to shine.
2. Managing daily store operations, ensuring a welcoming environment filled with positive energy.
3. Resolving customer inquiries with patience and care, leaving them with a lasting smile.
4. Assisting with onboarding new team members, providing them with the tools and knowledge to excel.
What makes you a great fit?
* Experience in retail and a knack for innovative practices.
* A mastery of customer service as an art form.
* Strong problem-solving skills and the ability to make thoughtful, well-informed decisions.
* Results-driven, charismatic, and supportive of team development.
Perks we offer at Optus:
* Competitive pay, employee discounts, and a monthly $80 credit plus 25% off Optus products.
* A paid Connected Day annually to focus on what matters most to you.
* Inclusive parental leave (up to 14 weeks for primary caregivers).
* Opportunities for growth through industry-focused micro-credentials with La Trobe and Macquarie Universities.
* Employee-led networks and diversity initiatives such as Culture Connect, Elevate Women, Disability Network, and Express Yourself (LGBTQIA+).
* Free access to mental health and support services, available 24/7.
* Flexible working arrangements—discuss with us how this role can fit your needs.
We encourage applications from those who may not meet 100% of the role requirements, as growth and development are part of our culture.
At Optus, we value diversity and are committed to providing equal employment opportunities for all, including those from diverse backgrounds and with different abilities. For accessibility support during the recruitment process, please contact or call 1800 309 170.
Learn more about our commitment to Diversity, Inclusion & Belonging at .
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