Join our team as our Retail Cluster Manager
As a leader in everyday luxury, Alana Maria Jewellery creates high-quality, handcrafted jewellery using premium materials like 14k gold-filled, solid gold, 925 sterling silver, and authentic freshwater pearls. Our pieces are designed to celebrate life's special moments while adding a touch of luxury to the everyday.
Overview
Lead and oversee multiple retail store locations, driving sales, profitability, customer experience, and operational excellence. The Cluster Manager is responsible for coaching and developing Store Managers and retail teams, managing recruitment and performance, ensuring consistent store standards, and delivering business objectives across all locations.
Key Responsibilities
* Lead, mentor, and develop Store Managers and retail teams.
* Drive sales performance, KPIs, and profitability across multiple stores.
* Manage recruitment, onboarding, training, and employee development.
* Ensure exceptional customer service across all stores and resolve escalated customer concerns.
* Oversee store operations, rostering, stock control, visual merchandising, and compliance.
* Collaborate with internal departments to support retail initiatives and business growth.
* Monitor budgets, sales performance, inventory accuracy, and operational reporting.
* Maintain workplace health, safety, security, and company standards across all stores.
About You
* Proven experience managing multiple retail locations or large retail teams.
* Robust leadership, coaching, and people management skills.
* Commercially minded with a track record of driving sales and operational results.
* Excellent communication, organisation, and problem-solving abilities.
* Passionate about creating high-performing teams and exceptional customer experiences.
Pay: From $70,000.00 per year
Advantages
* Employee discount
* Travel reimbursement
Work Location: In person
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