We are working with Woodside, recruiting for a Content Services Coordinator on an initial 12-month contract. The purpose of this role is to ensure Digital support service levels are met as per agreed service level agreement.
Duties and Responsibilities
Maintaining, tracking and communicating to the managed service provider a pipeline of Woodside demand to enable appropriate support services are available in times of high and low demand or through critical business milestones.
Monitoring and assuring support service quality against agreed key performance indicators (KPIs) and service level targets.
Ensuring all production systems are supported and that an effective handover to support process exists and is followed before accepting new systems into the environment.
Driving continuous improvement opportunities related to a portfolio of supported systems, applications or technologies.
Understanding who key stakeholders are for the assigned portfolio of supported systems, applications or technologies and that their interests are understood and being addressed.
Managing business expectations with regards to Digital services and project delivery outcomes.
Facilitating the implementation of service improvement actions and programmes.
Experience
6+ years' experience in project coordination roles working with M365 EDRMS and Digital teams.
Experience in taking a leading role in managing change, coordination of the related activities and coaching of team members.
Experience coordinating work within a multi-vendor IT Operations Environment in a Service Delivery capacity.
Experience with Collaboration, Stakeholder Management, Business Writing and Workshop facilitation skills.
Ability to manage and deliver projects within the M365 EDRMS environment, ensuring alignment with project goals and timelines.
The ability to effectively communicate and manage relationships with stakeholders across various Digital teams.
The ability to care for the M365 EDRMS environment, ensuring changes are well-documented and integrated smoothly.
The ability to monitor and ensure the performance of the M365 EDRMS environment, including resource management and system optimisation.
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