Funeral Service Coordinator
We are seeking a Funeral Service Coordinator to join our team. This role is ideal for individuals who are passionate about providing exceptional customer service and support to families during their most vulnerable moments.
About the Role:
* Plan, coordinate, and implement all aspects of the funeral service for families, ensuring that their loved ones receive the respect and dignity they deserve.
* Work closely with families from initial contact to guide them through the funeral planning process, responding to their requests and providing solutions to meet their needs.
* Implement the funeral plan on the day, directing the team and providing support and guidance to families as needed.
Key Responsibilities:
1. Coordinate with families to gather information and preferences for the funeral service.
2. Develop and present customized funeral plans that reflect the family's wishes and cultural traditions.
3. Liaise with other teams, such as florists, caterers, and musicians, to ensure seamless execution of the funeral service.
4. Provide emotional support and guidance to families throughout the funeral planning process.
Requirements:
* A strong customer service ethos, with excellent communication and interpersonal skills.
* The ability to work in a fast-paced environment, managing multiple tasks and priorities simultaneously.
* An empathetic and compassionate approach towards people, particularly those experiencing grief and loss.
* Excellent attention to detail and organizational skills, ensuring that all aspects of the funeral service are executed flawlessly.
* A full unrestricted driver's license, with access to reliable transportation.
Benefits:
This role offers a range of benefits, including:
* A competitive salary package, reflecting your skills and experience.
* Ongoing training and professional development opportunities, to help you grow and succeed in your career.
* A supportive and collaborative work environment, where you can make a real difference in the lives of others.
* A comprehensive benefits program, including paid parental leave, birthday leave, and access to Thrive salary packaging and purchasing power.
About Us:
We are a leading provider of funeral services, committed to delivering exceptional care and support to families across Australia, New Zealand, and Singapore. Our team is dedicated to creating meaningful and personalized funeral experiences, tailored to the unique needs and preferences of each family.
If you are passionate about delivering outstanding customer service and supporting families during their most challenging times, we encourage you to apply for this rewarding opportunity.