About Us
Trexo Robotics is enabling mobility by building powered wearable robots. Our first product is a robot for children with movement disorders such as Cerebral Palsy, allowing kids to walk for the first time in many cases. The device is currently being used by hundreds of families and top hospitals across North America.
About The Job
Trexo is coming to Australia and we are looking for a passionate and proactive Patient Advocate to represent Trexo Robotics on the ground and support establishing our presence in the region. This is a remote role based in Australia that involves travel within the country to support events, demonstrations, and customer visits.
About You
You are an empathetic communicator motivated by helping families and children gain access to life‑changing technology. You bring robust interpersonal and organizational skills, enjoy working collaboratively, and are comfortable operating independently in a fast‑paced, mission‑driven environment. You are also creative, resourceful, and able to support marketing and awareness activities that strengthen Trexo’s brand locally.
What You’ll Do
- Serve as Trexo’s local representative, supporting the distributor with day‑to‑day coordination, customer inquiries, and logistics.
- Attend and support customer trials, demonstrations, and community events.
- Assist families through the evaluation and onboarding process in collaboration with the distributor and Trexo’s team.
- Build and support the establishment of coverage with the National Disability Insurance Scheme (NDIS) for Trexo devices.
- Gather feedback from customers and share insights with the broader team to improve our programs and support.
- Help organize and support marketing events, product demos, and outreach initiatives.
- Identify opportunities to raise awareness of Trexo within local hospitals, therapy centers, and advocacy groups.
- Work closely with the distributor to align on priorities, share updates, and track progress.
- Liaise with Trexo’s marketing and operations teams to ensure smooth communication and consistent messaging.
- Represent Trexo’s values and mission in all customer and community interactions.
Required Skills and Experience
- 3+ years of experience in a customer‑facing, healthcare, or community engagement role (experience in assistive technology, rehabilitation, or medical devices is an asset).
- Excellent communication and relationship‑building skills.
- Comfortable using video conferencing tools (e.g., Zoom, Google Meet) for meetings, webinars, and remote collaboration.
- Strong organizational skills and ability to manage multiple priorities.
- Experience supporting events or marketing activities.
- Self‑starter comfortable working independently and collaboratively with international teams.
- Willingness to travel within Australia.
- Passion for helping children and families access mobility solutions.
Nice to Have
- Experience as a Physiotherapist Assistant, or in the paediatric or physical therapy space.
Work Authorization
We can only consider candidates who already have the legal right to work in the location they are applying for. We are unable to provide visa sponsorship or support work authorization applications.
AI in Recruitment
At Trexo Robotics, we use artificial intelligence (AI) tools to support our recruitment process. AI helps with tasks such as resume screening, drafting job descriptions, creating interview questions, and occasionally sourcing candidates. Final hiring decisions are always made by our team. Our goal is to use AI responsibly to streamline administrative tasks, improve candidate experience, and maintain fair, unbiased hiring practices aligned with industry standards.
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