**Job no**: 997459
**Work type**: Full-Time
**Location**: Canberra
**Categories**: Store Management
As a Concession Manager, you will be responsible for delivering the concession stores financial targets and company key performance indicators, focusing heavily on creating a warm and genuine customer service experience. This role will also build a team that is empowered to exceed.
**Key responsibilities**
- Drive a customer centric culture, creating a warm and meaningful instore experience
- To drive sales, profit and productivity, by ensuring the achievement of all key performance indicators as set by the business
- Ensure the team have an understanding of all business objectives, with a clear focus on commercial acumen
- Inspire and empower your team through collaborative leadership, training and development
- Work collaboratively with other Concession, Floor Managers and Cluster Managers
- Embody our key cultural values of;
**Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated To Quality.**
**Attributes you possess**
- A passion for the retail industry, exceptional service and a strong sense of personal style and presentation
- Proven experience in managing a fast paced retail, hospitality or similar business
- Ability to manage budgets, interpreting financial reports and generating effective rosters
- Experience managing the performance, productivity, training and development of a large team
- Operational excellence, experience with stock control and visual merchandising
- Ability to build strong relationships with stakeholders across the business.
**Why work for us**
- A competitive remuneration package, including incentives
- Seasonal product allowances and generous discounts for you and your immediate family on all Country Road, Trenery, Politix, Witchery and Mimco products. Further offers and discounts available at David Jones
- Excellent career progression involving regular training and on the job development
- A genuine, open and high performing culture
- Opportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships.
**About Us**
Witchery is an Australian fashion brand, delivering on-trend pieces that capture fashion's latest mood.
We're a daily source of inspiration, as we empower today's women to express themselves through our collections wherever their life or ambition may take them.
With a heritage of outstanding quality and design, we mix directional must-haves with beautiful basics, then add the finishing touches by way of fashion-forward accessories.
We are the Style Authority. We are Witchery.
**Advertised**: 17 Feb 2025 AUS Eastern Daylight Time
**Applications close**: 21 Mar 2025 AUS Eastern Daylight Time
📌 Witchery - Concession Manager - David Jones Canberra - Act
🏢 Country Road Group
📍 Canberra