Travel Consultant (Cruiseabout) - West Lakes, Adelaide
Apply now Refer a friend Job no: 530137Brand: CruiseaboutWork type: Full timeLocation: South AustraliaCategories: Sales and Customer Service
Absolutely love cruising in all its forms – ocean cruises, river cruising, and everything in between?
Have a passion for turning travel dreams into unforgettable cruise adventures?
Cruiseabout is searching for cruise enthusiasts to join our West Lakes store! If cruising is your happy place and helping customers plan the perfect getaway lights you up, this could be your next great voyage.
Let'sturn your passion for cruise holidays into a rewarding career.
Join the cruise revolution and #CruiseIntoYourDreamJob with us!
Why You'll Love Working Here
Because thisisn'tjust ajob,it'sa crewyou'llbe proud to sail with .You'llturn your passion for cruising into a career, be surrounded by supportive teammates, and be genuinely celebrated for your wins. With epic travelperks, real career progression, and a culture our people rated 94% Great Place to Work ,you'llfeel right at home from day one.
What You'll Be Doing
As a Cruise Consultant, you'll be the expert guiding customers from "just dreaming" to "bon voyage!", creating cruise holidays they'll never forget.
Quote, book, and invoice cruise bookings and packages with accuracy and flair.
Achieve monthly sales targets and KPIs.
Deliver outstanding service across walk-in, email, and phone enquiries.
Maximise every opportunity through upselling and cross-selling.
Monitor and action all relevant mailboxes daily.
Maintain strong product knowledge to confidently recommend the perfect cruise.
You're passionate, driven, and love working toward results, especially when travel is involved.
Proven customer service experience with exposure to sales targets.
Previous travel or cruise experience (preferred but not essential).
GDS experience (preferred but not essential).
The ability to thrive in a fast‐paced environment.
Motivation, organisation, and a love of exceeding expectations.
What's In It For You?
Opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures.
See the World.
Industry travel discounts and eligibility for sponsored Familiarisation Cruises across the globe.
Cruiseabout proudly scored an outstanding 94% in the Great Place to Work survey —our people genuinely love what they do and who they work with!
Backed by Flight Centre Travel Group Australia, a certified Great Place to Work (ANZ).
Learn & Grow
Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan.
Endless Career Opportunities
Grow your career across our global network—we proudly promote from within.
Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives.
Employee Assistance Program available for you and your family.
Awards nights, team celebrations, and opportunities to attend global conferences (next stop: Bangkok 2026!).
Paid parental and volunteer leave, plus opportunities to support charities through Workplace Giving.
Sustainability at the Helm
We're committed to protecting the oceans and the future of cruising through responsible and sustainable practices.
Reconciliation Action Plan
Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave.
We'rean Equal Opportunity Employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and ethnic backgrounds.
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