Company Description Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah. Job Description We are seeking an exceptional Assistant Chief Concierge to join our prestigious luxury hotel in Jeddah, Saudi Arabia. As a key member of our concierge team, you will play a crucial role in ensuring our guests receive world-class service and unforgettable experiences during their stay.Assist the Chief Concierge in overseeing daily operations of the concierge deskProvide personalized recommendations and arrange services for guests, including dining reservations, transportation, and cultural experiencesManage and mentor junior concierge staff, fostering a culture of excellence and continuous improvementResolve complex guest inquiries and concerns with tact and professionalismCollaborate with other departments to ensure seamless guest experiencesMaintain up-to-date knowledge of local attractions, events, and services in Jeddah and surrounding areasImplement and uphold luxury service standards across the concierge teamAssist in developing and improving concierge services and proceduresHandle VIP guest requests and special arrangementsEnsure accurate and timely communication of guest preferences and requests across shifts Qualifications 3-5 years of experience in a luxury hotel or resort concierge rolePrevious supervisory experience in hospitalityBachelor's degree in Hospitality Management or related field preferredLes Clefs d'Or certification preferredFluency in Arabic and English; additional languages are a plusExceptional communication and interpersonal skillsStrong problem-solving abilities and attention to detailProficiency in hotel management softwareExcellent organizational and time management skillsDemonstrated leadership abilities and team management experienceIn-depth knowledge of Jeddah's attractions, dining, and cultural sceneThorough understanding of luxury hospitality standards and practicesAbility to work flexible hours, including evenings, weekends, and holidaysPassion for delivering exceptional guest experiences and creating lasting memories Additional Information Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.