Join to apply for the Service Delivery Manager role at Tabcorp
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Join to apply for the Service Delivery Manager role at Tabcorp
Tabcorp is famous for winning moments. Behind (almost) all of them is great tech and a talented team of six hundred, passionate technology professionals. Together, we ensure our services are built sustainably to scale.
Our Tech Teams deliver gaming moments that pack a punch! You will have the opportunity to innovate and inspire, leveraging technology to make good moments great. Game to join us?
What You’ll Do
As our Service Delivery Manager, you’ll play a critical role in ensuring operational excellence across Gaming Services—acting as the bridge between operational teams, stakeholders, vendors, and technology teams. You’ll help shape a digital, customer-first, data-led environment by driving service reliability, stability, and continual improvement.
Key responsibilities include:
* Owning service delivery operations across Gaming Services to ensure system stability, SLA/OLA compliance, and performance optimisation.
* Leading the end-to-end management of incidents, problems, and changes, ensuring minimal disruption and fast recovery.
* Championing and delivering a Service Improvement Plan, using meaningful metrics and dashboards to guide decision-making and uplift service offerings.
* Collaborating with cross-functional teams and contributing to strategic objectives, identifying and acting on opportunities to add value.
* Acting as a trusted advisor and escalation point, maintaining strong relationships with business units, vendors, and technology stakeholders.
* Fostering a high-performing team culture focused on operational excellence, agility, and continuous improvement.
What You’ll Bring
We're looking for a digitally savvy, service-oriented leader with a strong operational mindset and a passion for enabling high-quality service delivery in complex environments.
Leadership & Mindset
* A proactive, customer-obsessed mindset with a proven ability to influence and build trust across teams.
* Strong leadership in fast-paced, data-driven, highly regulated environments.
* A passion for team performance, continuous improvement, and driving employee engagement.
Technical & Operational Expertise
* Hands-on experience managing large-scale, complex service environments, including public cloud and hybrid platforms.
* Expertise in ITSM practices and frameworks (especially ITIL), including change, incident, and problem management.
* Demonstrated success in driving improvement initiatives, promoting quality assurance, and uplifting ways of working.
* Proven ability to deliver meaningful reporting insights to stakeholders and use data to drive service strategy.
* Experience with monitoring and observability tools, SLAs, OLAs, and vendor management.
* 3+ years in Service Delivery or Operations leadership roles.
* Bonus Points for experience in gaming, gambling, or entertainment industries (advantageous).
What You’ll Get
* Diverse leave options: bonus leave of 5 days annually, cultural, volunteer, and 18-weeks parental leave.
* Access to corporate discounts and our leading health and wellbeing app.
* Monthly employee social activities, competitions, awards and free tickets to events.
About Us
Tabcorp is Australia’s leading gambling entertainment company. Our 2500+ team is as diverse as Australia itself. Our people drive the iconic, homegrown, world-class brands TAB, Sky Racing and MAX. As an ASX-listed company, we’re proud to shape our industry for the better.
Apply Now
Now is the time to join Tabcorp! The start of a new, exciting chapter in our long history. We have a dynamic, new CEO in Gillon McLachlan and we’re building a winning culture by bringing our office-based teams together onsite every day. We value flexibility - like adjusting start or finish times or working remotely when required – however we believe being together is key to our success.
We’re committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging and is treated with respect. As a Tabcorp employee, you will:
* foster a respectful and inclusive working environment within your team.
* support and contribute to initiatives aimed at managing the risk of gender inequality, sexual harassment and other inappropriate behaviour in our workplaces.
We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via careers@tabcorp.com.au should you require any accommodations or adjustments to ensure your full participation in our recruitment process.
Tabcorp is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Project Management and Information Technology
* Industries
Entertainment Providers
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