Job Title: Customer Service Representative
**About the Role**
We are seeking a highly motivated and customer-focused individual to join our team as a Dispatch Operator. As a key member of our operations centre, you will play a crucial role in providing exceptional customer service and ensuring the efficient management of work orders.
**Key Responsibilities:**
* Respond to high-volume inbound and outbound calls from customers and technicians;
* Monitor and optimize work order outcomes to meet customer needs;
* Provide a positive customer experience by matching their needs to solutions;
* Manage the customer experience through dispatching work orders;
* Critical thinking and problem-solving skills to resolve complex issues;
**What You Bring to the Role:**
* Strong passion for delivering quality customer service;
* Previous experience in a similar environment working with multiple customers;
* Tech-savviness and strong computer application skills; MS Office, SAP or similar;
* Resilience when dealing with challenging activities;
* Ability to work in a fast-paced, high-volume environment;
* A commitment to bringing your best self to work every day;
**Benefits and Perks:**
* Competitive salary and career growth opportunities;
* Opportunities for professional development and training;
* Collaborative and supportive team environment;
* Flexible working arrangements;
* Access to a range of employee benefits and perks;
**Diversity and Inclusion:**
Our organization is committed to diversity and inclusion, and we welcome applications from candidates of all backgrounds. We believe that our differences make us stronger and more innovative, and we are dedicated to creating an inclusive environment where everyone feels valued and supported.