At My Guardian, we are committed to empowering individuals and families to live safely, independently, and with dignity. We provide high-quality, person-centred case management services that make a real difference in people's lives. Our work is built on compassion, integrity, accountability, and collaboration.
About The Role
This is more than a leadership role — it's an opportunity to shape practice, mentor professionals, and ensure outstanding outcomes for clients.
As a Case Management Team Leader, You Will
* Lead, supervise, and support a team of Case Managers to deliver exceptional, client-centred services
* Provide guidance on complex cases, risk management, and crisis response
* Ensure compliance with funding, regulatory, and organisational standards
* Monitor performance, manage caseload distribution, and drive continuous improvement
* Facilitate reflective practice, case reviews, and team development sessions
* Collaborate with internal stakeholders and external partners to enhance service outcomes
* Contribute to strategic planning and service innovation
You will play a pivotal role in maintaining quality, fostering professional growth, and ensuring every client receives consistent, ethical, and high-standard support.
What We're Looking For
We are seeking a confident and compassionate leader who combines operational strength with a genuine passion for helping others.
Skills And Experience
* Bachelor's degree in Social Work, Human Services, Psychology, or a related field is highly regarded
* Demonstrated experience in case management or community services is a plus
* Demonstrated leadership or supervisory experience
* Strong knowledge of person-centred, trauma-informed, and strengths-based practice
* Excellent communication, organisational, and decision-making skills
* Ability to manage competing priorities in a dynamic environment
* Exceptional time management and organisation
Why Join My Guardian?
* Be part of a purpose-driven organisation making measurable community impact
* Lead a supportive and passionate team
* Competitive salary package
* Ongoing professional development and leadership growth opportunities
* A workplace culture that values integrity, respect, and collaboration
* Enjoy free access to an onsite gym
* Fun Friday afternoon drink and nibbles provided
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