Position
Network Assurance Engineer/Specialist
Location: Sydney
Permanent, Full-time role (24/7 Support)
Applicants must have NV1 clearance or be eligible to apply for NV1 (Australian Citizen, valid work right).
Job Description
Role Overview
The Network Assurance function is responsible for 24/7 operational support, incident management, escalation handling, and continuous improvement of enterprise and service provider network environments.
Experience Required
6 - 8 years' experience in operational support, incident management, escalation handling, and continuous improvement of enterprise and service provider network environments.
Core Responsibilities
* Monitor, manage & resolve network incidents, problems, changes, ensuring SLA/KPI compliance.
* Own incident lifecycle from detection to resolution, including documentation and knowledge updates.
* Perform escalation management, coordinating with internal teams, vendors, and partners.
* Ensure adherence to customer SLAs and deliver high‐quality customer experience.
* Operate in a 24/7 support environment, providing business‐hours onsite and on‐demand remote escalation.
* Use ITSM, monitoring, and observability tools for event management, troubleshooting, and reporting.
* Maintain strong documentation, communication, and collaboration across global stakeholders.
Level‐Specific Responsibilities (L3 – Senior Network Specialist)
* Serve as technical authority and final escalation point for critical network issues.
* Lead design and architecture decisions for enterprise and cloud‐based networks.
* Drive incident, problem, and change governance ensuring SLA/KPI compliance.
* Perform complex troubleshooting across WAN, SD‐WAN, wireless, and security domains and deep root cause analysis.
* Problem management, new project roll out and acceptance, advanced troubleshooting.
* The role focuses on break‐fix support, operational, platform lifecycle management and escalation management.
* Adherence to customer SLAs and end‐customer experience.
* Mentor engineering teams and lead major incident resolutions.
* Support lifecycle management, upgrades, migrations, and new capability introduction.
* Integrate Assurance, Activation, and Project Delivery into a unified model.
Technical Skills
* Routing & Switching: BGP, OSPF, EIGRP, VLANs, STP, VPN, IPsec
* Platforms: Cisco IOS / IOS‐XE, Nexus, ACI, Juniper, Aruba/HP (ClearPass), Cisco Prime, DNAC and WAAS
Process & Soft Skills
* Strong understanding of ITIL, Change Management, and Incident Management.
* Excellent documentation, communication, and collaboration skills.
* Ability to work with global teams, vendors, and customers.
* Flexible to work in 24/7 operational environments.
Certifications (Preferred)
* CCNA required
Key Attributes
* Customer‐centric mindset with strong operational discipline.
* Ability to work under pressure during major incidents and service outages.
* Continuous learner with strong technical curiosity to adopt new technologies and operational practices.
* Strategic thinking, people leadership, and commercial awareness.
* Flexibility to work in a 24/7 operational environment and across teams.
* Effective communication, collaboration, and documentation skills.
Diversity & Inclusion
Infosys BPM is committed to creating a diverse and inclusive working environment. All candidates are encouraged to apply, and the company provides adjustments including alternate formats for shortlisted candidates with disabilities. Contact HR Team on 02 8913 5900 or email bpm.anz.careers@infosys.com for adjustments.
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