This is a Business Improvement Officer role with City of Gold Coast based in Gold Coast, QLD, AU City of Gold Coast Role Seniority - mid level More about the Business Improvement Officer role at City of Gold Coast About Your New Role The Business Improvement Officer is responsible for analysing, and driving initiatives that deliver transformational change, improve our business processes, enhance operational efficiency, and support our strategic and organisation goals. The role involves working both independently providing delivery, analysis, improvement, and change-management expertise and collaboratively as part of a broader cross-functional team. Please refer to the attached position brief for the full list of responsibilities. We're Looking For Someone With Bachelor's Degree in Business Administration, Information Technology, Project/Program Management or similar or equivalent industry experience will be highly regarded Min 2 years’ experience in similar role or as a business analyst, business process analyst, project manager or change analyst Driver Licence Class C unrestricted is desirable Formal qualifications in one or more of the following are highly desirable: Six Sigma Yellow Belt or above or equivalent Certified Business Process Associate (CBPA®) or above or equivalent PRINCE2® Project Management or above or equivalent PROSCI® or Change Management Practitioner or above or equivalent Be part of shaping the Gold Coast's future The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia. Benefits We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance: 9-day fortnight Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations Personal and professional development courses Access to 350 fitness facilities through Fitness Passport 4 free confidential counselling sessions a year for you or an immediate family member 1 free nutritionist and financial advice session per year We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture. How to apply For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen. Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role. Documents need to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email recruitment@goldcoast.qld.gov.au Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing. Contact Person Rawena Tairi Contact Email rtairi@goldcoast.qld.gov.au Closing Date Sunday 30th November 2025 Please note applications for all of our vacancies close at 10.00pm on the listed closing date. The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the City of Gold Coast team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Analysing business processes Driving transformational change Collaborating with cross-functional teams Key Strengths Business analysis Change management Project management ⚙️ Six Sigma PRINCE2 ️ PROSCI Why City of Gold Coast is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with City of Gold Coast not with Hatch.