Expert Technical Support Specialist
We are seeking a skilled expert to deliver first and second level technical support via phone and online channels, ensuring seamless cloud integration for clients.
About the Role:
* Provide on-site and desk-side support to valued clients, troubleshooting complex issues with strong technical skills.
* Manage incidents at both levels, utilizing advanced problem-solving techniques and process optimization.
Requirements:
* Minimum 2-3 years of IT desktop support experience in Windows environments, with proven knowledge of server support and computer technologies.
* Familiarity with network protocols, internet technologies, and cybersecurity best practices.
* Solid understanding of hardware, software, and operating system fundamentals, including Windows Server and Cisco technologies.
* Certification in Microsoft or Cisco is highly desirable, demonstrating commitment to professional development.
Key Responsibilities:
* Deliver exceptional customer service, resolving technical issues efficiently and effectively.
* Analyze and troubleshoot complex problems, collaborating with internal teams as needed.
About You:
* You possess excellent communication and interpersonal skills, able to interact effectively with clients and team members.
* Strong analytical and problem-solving skills, with ability to work under pressure and meet deadlines.
* Proven track record of delivering high-quality results, with a passion for continuous learning and professional growth.