Lead Security Operations Across One of Australia’s Most Dynamic Destinations
Based on the Gold Coast, this role offers the opportunity to oversee security operations across a diverse portfolio of high-rise residential buildings and licensed venues in one of Australia’s busiest tourism and entertainment destinations. No two days are the same — you will be managing operations across premium residential buildings, nightlife venues, and hospitality environments while working closely with clients and venue operators.
This is a senior position suited to an experienced Operations Manager, responsible for overseeing service delivery, managing teams, and maintaining strong client relationships across the portfolio.
Importantly, this role is not a hands-on guarding position. The successful candidate will operate in a strategic and managerial capacity, overseeing operations, managing staff, and ensuring service excellence across multiple sites.
Key Responsibilities
• Manage and oversee security operations across multiple sites including residential Body Corporate buildings and licensed venues
• Lead and supervise site supervisors and security teams across the portfolio
• Develop and manage staff rosters to ensure operational coverage and efficiency
• Maintain strong relationships with Body Corporate committees, venue operators, and existing clients
• Act as the primary operational contact for clients and stakeholders
• Conduct site audits, performance reviews, and operational inspections
• Ensure compliance with security licensing legislation, WHS requirements, and company procedures
• Oversee incident management processes and reporting standards
• Manage staff recruitment, onboarding, and ongoing training
• Identify opportunities to expand services within existing sites and pursue new business opportunities
• Monitor service standards and ensure a professional and customer-focused security presence
Essential Requirements
• Current QLD Security Licence (1AE minimum)
• Minimum 3–5 years experience in a security leadership or operations management role
• Demonstrated experience managing teams across multiple sites
• Strong client relationship and account management skills
• Excellent written and verbal communication abilities
• Professional presentation and strong customer service focus
• Strong organisational and leadership skills
• Current First Aid & CPR certification
• Valid Australian Driver’s Licence
• Full working rights within Australia
Highly Desirable Experience
• Experience managing security operations within licensed venues, nightlife or hospitality environments
• Experience working with Body Corporate or residential buildings
• Experience managing large staff rosters and multiple venues
• Experience managing client service contracts or portfolios
What We Offer
• Senior operational leadership role
• Salary package $80,000 – $110,000 + Super depending on experience
• Opportunity to oversee a growing portfolio of venues and residential buildings
• A varied role across residential, hospitality, and nightlife environments
Who This Role Suits
This role is best suited to someone currently working as an Operations Manager, Security Manager, or Senior Supervisor managing multiple sites or venues who is ready to step into a portfolio management role.
Candidates should be comfortable managing staff, working directly with clients, and overseeing operations across several locations.
Please Note
This role is primarily operational management and client-facing, rather than a hands-on guarding position. Applicants seeking casual guarding or standard security officer roles may find this position unsuitable.
Please send all applications to ***************@outlook.com