Foodbank WA is a leading not-for-profit organization dedicated to fighting hunger and food insecurity in Western Australia. With a network of over multiple charitable agencies, we work tirelessly to source, warehouse and distribute food to those in need. Our mission is to provide food relief and enable healthy, affordable food choices for all Western Australians.
Apply now to join our team and play a vital role in supporting vulnerable individuals and families across our state.
What we offer
At Foodbank WA, you'll have the opportunity to make a real difference in the lives of those in need. We offer a competitive salary, generous leave entitlements, and a supportive, flexible work environment that values work‐life balance. You'll also have access to ongoing professional development opportunities and the chance to work alongside a passionate, dedicated team.
About the role
Foodbank WA is seeking an experienced Agency and Mobile Network Manager to join our passionate team. In this full-time role based in Perth, you will be responsible for managing relationships with the charitable agencies and overseeing the operation of our mobile food pantries. Your strategic leadership and collaborative approach will be crucial in ensuring we can reach and support those most in need across Western Australia.
Key Responsibilities
* Manage and develop Foodbank WA's network of charitable agencies, ensuring they are efficiently and effectively supported to access and distribute food to the community
* Oversee the operation of our mobile foodbank trucks ensuring their effective deployment and service delivery
* Identify opportunities to expand our agency and mobile network reach and capabilities
* Collaborate with internal teams to streamline processes and enhance the user experience for our agency partners
* Provide expert advice and support to agency partners on all aspects of their operations
* Monitor and report on key performance metrics to drive continuous improvement
* Foster strong relationships with partner organisations and contribute to the development of the community services sector
Qualifications
* Minimum two years' experience in a similar role, with strong relationship‐building and customer engagement skills
* Demonstrated ability to build rapport with stakeholders and deliver high‐quality customer service
* Proven ability to work independently and collaboratively within a team environment
* Strong time, project, and workload management skills with the ability to juggle competing priorities
* Flexible and adaptable to changing work demands
* Excellent organisational and administrative skills with strong attention to detail
* Highly developed written and verbal communication skills, with the ability to present information clearly
* Experience working in a not‐for‐profit or community organisation
* Experience in a busy, fast‐paced, or high‐pressure environment
* Demonstrated ability to work under pressure and meet deadlines
Personal Attributes
* Strong commitment to delivering high‐quality services
* Friendly, positive, and professional approach with a strong customer service focus
* Empathetic and respectful, with the ability to build and maintain effective relationships
* Collaborative team player who can work effectively with staff at all levels
* Highly organised, self‐motivated, proactive, and energetic
* Ability to manage multiple tasks, prioritize effectively, and maintain accuracy under pressures
Other Requirements
* Must be an Australian Citizen/ Permanent Resident
* Current and valid WA Drivers' License
* National Police clearance
* Medical assessment of current health
Unlock job insights
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* Do you have a current Australian driver's licence?
* Do you have a current Police Check (National Police Certificate) for employment?
* How many years' experience do you have in a Customer Service Role?
* How many years' experience do you have as a Customer Relationship Management Manager?
* Do you have experience working in the not-for-profit sector?
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