A governmental department in NSW is seeking a Level 2 Service Desk - Customer Support Analyst to join their team. This role involves providing Level 2 remote support and coaching Level 1 staff to enhance customer service for over 20,000 users. The position offers great work/life balance with a hybrid work model requiring in-office attendance 2-3 days a week. Ideal candidates will have a background in end-user support and excellent communication skills, ensuring a responsive, high-quality service to clients.#J-18808-Ljbffr