The Workplace Concierge role is responsible for delivering exceptional customer experiences to all employees, visitors, and guests of our client. The Workplace Concierge must ensure the highest level of customer experience by embodying the client-side Brand identity through all interactions and prioritizing the customer in everything they do.
Job Description
Key Responsibilities:
Visitor Management:
* Deliver a seamless welcome and arrival experience to all visitors and guests.
* Coordinate meeting rooms for meetings and events.
* Coordinate catering for meetings and events.
* Manage event plans, including stakeholder engagement, liaising with external vendors, and other service providers.
* Coordinate and communicate with the Client event host to ensure seamless delivery.
Workplace Operations:
* Ensure offices are always operational, including soft services facilities management.
* Coordinate with building management regarding out-of-hours events and faults.
* Manage trades to ensure jobs are rectified within required SLAs.
* Perform regular audits and checks of meeting rooms and report faults.
* Analyze data to identify trends and operational efficiencies.
* Maintain and update SOPs to support business needs.
Access Pass Management:
* Request and verify visitor/contractor identification.
* Confirm meetings with the visitors' requested contacts.
* Manage sign-in documentation and issue passes.
* Ensure return of access passes at the end of visits.
Locker Management:
* Manage employee locker allocations using the required system.
* Follow storage and locker guidelines.
* Reallocate lockers from exiting employees.
* Perform locker checks as requested by HR.
Storage Management:
* Handle team storage requests and manage tambour units or fixed joinery.
* Ensure unused tambours are emptied and keys are stored properly.
* Conduct quarterly storage audits.
* Tag and record spare keys, keeping them in the keytel.
Meeting Room/Event Management:
* Manage bookings for meeting spaces.
* Coordinate setup requirements and follow up 48 hours in advance.
* Arrange catering and process invoices.
* Manage setup and cleanup.
Other Duties:
* Continuously review and improve workplace systems and processes.
* Perform duties as requested by management.
* Provide relief services during leave and overload periods.
Background and Experience
* Experience in front-of-house roles in legal, hospitality, or airline customer service.
* Strong communication skills.
* Ability to multitask and solve problems with common sense.
* Experience supervising a team with direct reports.
Qualifications:
* Higher School Certificate or equivalent.
* Certificate III in Hospitality preferred.
* Willingness to obtain security clearance if not already held.
Join Cushman & Wakefield, a leading global real estate services firm, and benefit from:
* Competitive salary and career progression opportunities.
* Four weeks of annual leave (pro-rata for part-time employees).
* Being part of a growing global company.
* A supportive and flexible environment.
Our vision is a future where people simply belong.
We support inclusive causes daily, embracing diversity across race, color, religion, sex, national origin, sexual orientation, gender identity, disabilities, and veteran status. We highly encourage Aboriginal and Torres Strait Islander applicants to apply.
We live our commitment to diversity, equity, and inclusion (DEI) and prioritize safety and health in our workplaces and client spaces.
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