Regional Train Service Delivery (TSD) Manager (North) - Townsville or Cairns
Req. Id: 11283
Date: 27 Apr 2026
Location: Townsville, QLD, AU, 4810
Company: Queensland Rail
About the role: As the Regional Train Service Delivery Manager (North), you'll provide strategic leadership across people, operations and service delivery for the Regional TSD workforce. You'll lead transformational change that drives safety, performance and culture, building strong capability to deliver reliable, customer‐focused rail services in a fast‐paced operational environment. You're responsible for two direct reports and approximately seventy‐three indirect reports across Cairns, Townsville and Rockhampton. This permanent full‐time position can be based in Townsville or Cairns and requires work outside of normal hours and frequent intrastate travel.
Responsibilities
* Lead the regional rail traffic crew workforce, building capability, engagement and a high‐performing safety culture.
* Deliver safe, reliable and efficient crew operations by overseeing daily performance, regulatory compliance and service delivery to improve reliability, productivity, on‐time running and key performance indicators.
* Support the Regional TSD leadership team to deliver a cohesive, sustainable operating model aligned with the Regional Operations Plan.
* Drive transformational change initiatives that embed a high performance, productivity and continuous improvement mindset.
* Build strong, trusted relationships with internal and external stakeholders, including unions, to resolve issues and optimise service delivery.
* Own the regional safety management environment (including investigation of accidents and incidents), ensuring compliance with Queensland Rail standards, legislation and workplace health and safety requirements.
Qualifications
* Proven senior leadership capability with strong people leadership, coaching and performance management skills.
* Demonstrated success leading transformational change that drives cultural shift, employee engagement, productivity and efficiency.
* Highly developed influencing and negotiating skills with the ability to build and manage complex stakeholder relationships.
* Extensive experience managing safe working and Workplace Health and Safety systems in a safety‐critical environment.
* Strong knowledge of rail operations or a comparable regulated industry, with a clear commitment to safety and customer outcomes.
* Hold a 'C' Class Drivers Licence.
Benefits
* Competitive salary discussed with preferred applicant based on skills and experience, plus 12.75% superannuation.
* Opportunity to lead change at scale, influence operational excellence and make a meaningful impact on vital rail services.
* Flexible working options to balance work and personal life.
* Membership in QRI Lifestyle offering access to over 2,000 exclusive discounts and services.
* Access to over 380 gyms and pools through the Fitness Passport.
Diversity and Inclusion
Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve. We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
Queensland Rail pays its respect to Elders past and present and acknowledges the contributions of First Nations peoples within Queensland Rail and the communities we serve.
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