We are seeking an experienced Desktop Support Officer to join our team. The successful candidate will be responsible for providing onsite and on-call assistance to end-users within the organization's desktop computing environment.
The ideal candidate will have a strong analytical and problem-solving ability, with excellent customer service skills and the ability to work in a collaborative team-oriented environment.
Key responsibilities include:
* Troubleshooting computer OS/Peripherals
* Handling different PC operating systems (Windows 7/8 and 10)
* Performing hardware software installation
* Basic knowledge of SOE and group policies
* Printer support
* Good knowledge of MS Office tools installation & troubleshooting
* Excellent customer service and people skills
* Field experience supporting a variety of technologies and services
* Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
The successful candidate will also possess the following qualities:
* A strong customer service ethic and great communication skills, both oral and written
* Ability to work independently and as part of a team
* Passionate about delivering quality results
* Fondness for solutions that are simple, elegant, and effective