Full-time, permanent role with flexible work options and career progression.Gain hands-on experience with a forward-thinking and dynamic company.About Our ClientOur client is a leading technology solutions provider known for delivering high-quality services to clients across diverse industries. With a strong focus on innovation, security, and customer satisfaction, they foster a culture of continuous improvement and technical excellence.Job DescriptionProvide Level 2 and 3 technical support to end-users via phone, email, and remote toolsTroubleshoot and resolve escalated incidents and service requests, including complex hardware, software, and network issuesManage and maintain IT infrastructure, including servers, network, and cloud servicesMentor Level 1 technicians and help grow technical capability across the teamCollaborate with other IT teams to implement and support IT projectsAssist with IT asset management and inventory controlLiaise with vendors and third-party providers as neededThe Successful ApplicantProven experience in a Level 2/3 Service Desk or IT Support roleSolid technical knowledge across Windows, Active Directory, O365, and networking fundamentalsExperience with virtualisation (e.g. VMware, Hyper-V) and cloud platforms (Azure preferred)Excellent verbal and written communication skillsConfidence working with clients in both remote and face-to-face settingsRelevant certifications (e.g. Microsoft, CompTIA, ITIL) are advantageousWhat's on OfferOpportunity to tackle complex issues and contribute to meaningful projectsSupportive and collaborative team cultureCareer development with training, certifications, and progression pathwaysHybrid work model offering flexibility
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