Overview
Moorilla is one of Tasmania’s first vineyards, and Stoney Vineyard is the oldest in Tasmania’s Coal River Valley. These exceptional wineries operate together under the guidance of Winemaker Conor van der Reest and the Moorilla team, as part of the wider Mona family. Moorilla is looking for an experienced and passionate hospitality qualified to join as a Cellar Door Supervisor. This dynamic, customer-facing role will be located at both of our Cellar Doors (Moorilla and Domaine A) and requires someone who enjoys learning with and educating staff and customers. You will provide support to the Retail Manager through staff management, customer engagement and leading operations. You will need enthusiasm and knowledge for wine and exceptional customer service skills as you lead wine tastings and support the team to showcase our Moorilla & Domaine A products to our diverse customers.
Responsibilities
- Provide outstanding and informative service to customers and lead other staff to do the same, showcasing Moorilla and Domaine A products.
- Lead wine tastings alongside the Cellar Door team and support the Retail Operations Manager with VIP groups or events.
- Process sales through our retail system and perform end-of-day procedures as required.
- Support the Retail Manager with training and educating of new staff.
- Maintain equipment and stock inventories and regularly perform stock takes.
- Supervise and lead cleaning and work health safety practices for the Cellar Door.
- Undertake administrative tasks as required.
Qualifications
- Prior experience in a similar role, or significant hospitality experience coupled with a strong wine passion and/or knowledge.
- Professionally presented, with highly developed interpersonal skills, and able to deliver a high standard of customer service.
- Capable of maintaining engagement and productivity when working autonomously and when supervising staff.
- Experienced with computer-based and administrative tasks.
- Must hold a valid and current Responsible Service of Alcohol (RSA) certificate and a current driver’s license.
- Availability and flexibility with working hours, days and locations.
Does this sound like you? We want to meet you! Apply below.
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