Base salary will be in the range $117,958 - $132,247 + 17% Superannuation (HEW Level 8). Based at our St Lucia location. Information Technology Services (ITS). Full‐time, permanent position.
About This Opportunity
The Manager, Enterprise Application Support leads the delivery of operational support and administration for key enterprise applications within the University's Information Technology Services (ITS) division. The role is responsible for ensuring the stability, reliability and performance of critical systems that support the University's operations, while driving continuous improvement in application support practices and service delivery. Leading a team of functional and technical specialists, the position works closely with stakeholders across the University to coordinate support activities, manage system issues and contribute to the strategic planning and ongoing improvement of enterprise application platforms.
Key Responsibilities
* Lead the delivery of enterprise application support services, ensuring timely resolution of incidents, service requests and escalations across supported systems
* Provide advanced technical analysis, troubleshooting and system administration to maintain application stability, performance and data integrity
* Manage and develop a team of functional and technical staff, including workload coordination, capability development and performance management
* Maintain and enhance application support processes, monitoring practices and stakeholder engagement to improve service quality and operational outcomes
Benefits
* Up to 26 weeks paid parental leave/paid primary care leave
* 17% superannuation contributions + 17.5% annual leave loading
* Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
* Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance and access to our Employee Assistance Program for staff and their immediate family
* Career development opportunities – access to exclusive internal‐only vacancies and our Study for Staff program
* On‐campus childcare options
* Affordable parking (from just $6.40 a day)
* Salary packaging options
About You
You are an experienced applications support leader with strong technical knowledge and a collaborative leadership style. You bring the ability to manage complex systems and stakeholder relationships while driving high‐quality service delivery across a dynamic organisational environment.
What You Will Demonstrate
* A bachelor's degree in IT, business or a related discipline, or an equivalent combination of relevant experience and education
* Extensive experience supporting enterprise applications, including administration, troubleshooting and operational support for business‐critical systems
* Demonstrated leadership experience managing and developing technical or functional support teams
* Strong operational management capability, including coordinating workloads, managing service levels and meeting organisational priorities
* Knowledge of enterprise application governance, cybersecurity practices and compliance requirements
* Strong analytical and problem‐solving skills, with the ability to diagnose complex system issues and deliver practical solutions
* Excellent communication and stakeholder engagement skills, with the ability to build effective relationships across a large organisation
* A proactive and self‐motivated approach with the ability to manage competing priorities and deliver outcomes in a fast‐paced environment
Desirable
Experience supporting enterprise systems in a higher education environment, particularly platforms such as PeopleSoft (Campus Solutions or Finance), and experience contributing to process improvement or application platform roadmaps.
Appointment Requirements
Appointment to this role is subject to the successful completion of relevant pre‐employment checks, which may include verification of the right to work in Australia, qualifications, and criminal history checks. This may also include checks relating to gender‐based violence matters or other integrity and conduct requirements. You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.
Equity, Diversity, and Inclusion Statement
UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.
Application Close Date
Applications close Monday 4 May 2026 at 11.00pm AEST (R-63655).
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