ICT TechnicianIpswich4 month contract15-20/hour
REED Technology are looking for a proactive and hands‐on ICT Technician to join a well‐established education trust supporting multiple academies. This is a fantastic opportunity for someone passionate about technology and delivering high‐quality IT support in a fast‐paced, user‐focused environment.
Working closely with the Network Manager, you'll play a key role in maintaining and developing ICT systems that support teaching, learning, and day‐to‐day operations.
Key Responsibilities
Network & Systems Support
* Assist in maintaining network infrastructure, systems, and devices
* Monitor system performance, antivirus, and e‐safety compliance
* Install, configure, and test hardware and software
* Carry out repairs and coordinate replacement parts
* Maintain accurate ICT documentation and asset registers
* Ensure printers and shared devices remain operational
User Support
* Provide first‐ and second‐line IT support across multiple sites
* Diagnose and resolve hardware and software issues
* Support staff and students with IT queries and system usage
* Assist with user account management
* Create user‐friendly "how‐to" guides and documentation
AV & Digital Support
* Support classroom technology (interactive screens, projectors, audio systems)
* Assist with setup and maintenance of AV equipment for events, exams, and assemblies
* Support website updates and social media activity
* Handle basic image/video processing and file conversions
General Duties
* Work collaboratively with ICT colleagues across the Trust
* Produce reports and support administrative tasks as required
* Ensure GDPR and data protection compliance at all times
* Promote and adhere to ICT policies, procedures, and e‐safety standards
About You
We're keen to hear from candidates who:
* Have experience in an IT support or technician role (education experience desirable but not essential)
* Possess strong problem‐solving and troubleshooting skills
* Are confident supporting a range of hardware, software, and network environments
* Have excellent communication skills and enjoy working with a variety of users
* Can manage workload across multiple sites and priorities
* Have a proactive, team‐oriented attitude
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