Membership Services Representative - WARRAWONG
Join us to apply for the Membership Services Representative - WARRAWONG role at Illawarra Mercury .
About Us
BravoFit is the Australian franchisee of Planet Fitness (NYSE), a leading global fitness brand with over 2,700 clubs worldwide. Our mission is to impact the lives of 1 million Australians by providing fun, affordable, and inclusive fitness environments that promote positivity and self-fulfillment.
Our Values
We focus on data-driven decisions, accountability, and partnership to deliver our best work. We aim to democratize fitness, making it accessible and rewarding for everyone.
What Makes Us Unique
We offer a high-value, low-cost fitness model in a Judgment Free Zone, catering mainly to first-time gym-goers. Our goal is to create a welcoming environment where everyone’s fitness journey is celebrated.
Key Responsibilities
* Greeting members and guests, monitoring club access, and answering questions.
* Explaining the Judgement Free Zone concept and handling member inquiries and complaints.
* Conducting club tours, selling memberships, and managing the database.
* Operating the Point-of-Sale system, collecting balances, and scheduling sessions.
* Maintaining the front desk, completing member welcome calls, and ensuring cleanliness.
* Assisting with club housekeeping, restocking supplies, and performing daily procedures.
* Supporting new team members and completing regular maintenance tasks.
Qualifications and Experience
* Previous customer service experience is advantageous.
* Certificate 3 in Fitness, First Aid, and CPR certifications required.
* Working with Children (WWC) and Police Check certificates must be current.
Core Values
* Faith & Grit
* Guardian Of The Gate
* 1% Better Every Day
Additional Details
Level: Entry level
Type: Full-time
Industry: Fitness, Health & Wellness
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