About Us
Doctors and Co., we are dedicated to enhancing the health and wellbeing of our community through exceptional medical care. Our mission is to provide high-quality, accessible healthcare solutions tailored to our patients' needs. As a leading healthcare provider in Australia, we pride ourselves on our compassionate approach, cutting-edge treatments, and a patient-centric ethos. Our team at Bendigo Doctors is driven by a shared commitment to excellence and innovation in the medical field.
Role Overview
We are seeking a friendly and organized Medical Receptionist to join our growing healthcare team at Bendigo Doctors. In this role, you will work at the front desk of our medical clinic and assist our patients and other visitors. Your primary job duties will include greeting and checking in patients, answering questions, collecting patient co-pays, processing paperwork, and scheduling appointments. You will also help keep our records and work areas clean and organized, as well as ensure our office provides a welcoming environment for our patients.
Key Responsibilities
Open and Close clinic as per set procedure
Greet patients and other callers in a professional and courteous manner
Make appointments for patients
Ensure medical records are managed confidentially and efficiently
Accurately process patient payments via cash, Eftpos, and direct bill transaction.
Invoice Medicare, Private Health Funds, TAC, Workcover.
Knowledge of the MBS schedule and correct billing procedures
Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully
Attend to patient enquiries
Check and handle internal emails.
Fill in the roster when staff is away, on holidays and sick leave.
Maintain the reception waiting area and consulting rooms tidy including the clean up of spills if necessary.
Ensure the accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents.
At all times maintain confidentiality of patient personal and financial information.
Complete recalls.
Support the day to day operations of the medical centre.
Exceptional customer service and teamwork skills.
Selection Criteria
Demonstrated ability to work in a team
Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR)
Demonstrated strong organisational and problem solving skills
Demonstrated ability to work in a fast paced environment, including multitasking
Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing
Demonstrated commitment to quality patient service
At least 1 year experience as a Medical Receptionist in a medical practice is required
In addition, the candidate must also provide the following:
Current Police Check
Current Working with Children clearance
Current First Aid/CPR certificate
Immunisation Record
Driving Licence/ Photo ID
If this role speaks to your heart, we cannot wait to meet you. Apply now, and lets make a meaningful impact on healthcare together. Alternatively, you may send out your resumes to
Only short-listed candidates will be contacted
Expected Start Date: as soon as possible.
Job Types: Full Time
Salary: Remuneration will be negotiable based on experience.
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