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Application engineer - customer care

Gold Coast
Siemens
Posted: 1 April
Offer description

Siemens Electrification & Automation, where we’re shaping the future of reliable, resilient, and intelligent power systems. We deliver advanced automation, protection, and control solutions that ensure the secure and efficient operation of electrical grids, from high-voltage transmission through to distribution networks. With digital technologies, real-time data, and decades of expertise, we help utilities and industries modernise their energy infrastructure for a more sustainable and connected world.

We’re looking for an Application Engineer who thrives at the intersection of deep technical problem-solving and customer impact, supporting our Overhead Medium Voltage Switchgear (OMVS) portfolio including Fusesaver, Compact Recloser, Remote Control Units, software and cloud services.

This is a high-visibility, customer-facing role where you’ll work directly with customers, regional teams, R&D and our Yatala manufacturing facility, helping solve real-world challenges that keep power networks operating safely and reliably.

What you’ll do

* Be the technical expert customers rely on, diagnosing, troubleshooting and resolving complex OMVS issues
* Perform root cause analysis and drive corrective and preventive actions
* Deliver technical training and support Factory Acceptance Testing activities
* Partner closely with R&D, contributing to User Acceptance Testing and future product enhancements
* Support special design orders and continuous improvement initiatives
* Help shape smarter ways of working through digital, automation and AI-enabled solutions

What you’ll bring

* A degree in Electrical, Electronic, Communications or Mechatronic Engineering
* Experience with medium-voltage switchgear, protection or relays is highly regarded
* Knowledge of SCADA, DNP3 or similar communications protocols
* Strong analytical capability, calm under pressure, and confident engaging with customers
* A passion for quality, innovation and continuous improvement

Why join us

* Work on industry-leading grid technologies used globally
* Gain deep product exposure through close collaboration with R&D and manufacturing
* Enjoy genuine career growth opportunities in a rapidly expanding business
* Access local and international exposure through customer and site engagement

We are committed to ensuring our workplace reflects the communities in which we operate, that everyone has access to the same opportunities and is treated fairly, and that we actively empower the voice of every individual.

If this role feels like a great fit, we’d love to hear from you. Share your application and let us know how you could help us transform the everyday, for everyone.

If you require any reasonable accommodations or adjustments during the recruitment process, please let us know.

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