Overview
Join our team at our Moncton branch and take on the exciting opportunity to become a valued member of our customer service team! We are currently seeking a qualified individual with exceptional telephone skills and strong interpersonal skills, allowing you to connect and communicate effectively with our valued customers.
We are looking for a detail-oriented professional who is committed to maintaining meticulous records while delivering exceptional customer service. If this sounds like you, we encourage you to apply today and be a part of a team that is dedicated to excellence in customer service. Fluency in both French and English is considered an asset.
Don't miss out on this exciting opportunity to join our team and take your career to new heights.
What You Will Be Responsible For
* Answering and routing incoming customer calls, e-mails, and in-person inquiries, while providing excellent customer service and support
* Responding to customer inquiries and complaints in a professional and courteous manner, resolving issues promptly and effectively
* Record and maintain accurate customer information
* Represent the organization positively and professionally as a front-line worker
* Manage inbound/outbound mail and maintain confidentiality and security
* Maintain a tidy and welcoming reception area
* Manage inventory levels of office supplies, ensuring cost-effectiveness
* Take ownership of customer issues
* Demonstrate adaptability and flexibility by performing additional duties as required
What We Look For
* Strong organizational skills are required, with the ability to manage multiple tasks and projects effectively
* Must have working knowledge of Microsoft Office
* Able to compose simple correspondence, including memos, letters, and emails
* Demonstrates the ability to apply understanding to carry out instructions in written, verbal, or diagram form
* Demonstrates superior telephone manners and strong interpersonal skills, with the ability to communicate effectively with stakeholders at all levels
* Strong communication skills to convey information clearly and concisely with the organization's executive team and colleagues
* Having prior experience operating a multi‐line switchboard is advantageous.
* A high school diploma or GED, or an equivalent combination of education and experience, is required.
* Preferably, 2-4 years experience in a call center is preferred.
What We Offer
* Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
* Continuous Learning: through on-the-job training and educational opportunities.
* Opportunities for advancement within a growing company that values initiative and teamwork.
* Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
* Retirement savings programs: Pension and RRSP programs to help you invest in your future.
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